Customer Helpdesk Advisor
| Posting date: | 11 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 11 May 2024 |
| Location: | Salford, M50 2AB |
| Company: | PA Media Group |
| Job type: | Permanent |
| Job reference: | 1274 |
Summary
Role overview
Are you passionate about providing exceptional customer service for multiple clients?
Are you a people person that enjoys solving problems?
StreamAMG is excited to offer a new opportunity for you to use your customer service skills in a helpdesk environment. You will be
responsible for assisting with everything from subscription and account queries to technical challenges, all while providing
excellent customer service.
Our fabulous modern office in Media City will be your base during training and beyond, but you will also have the possibility to
work from home on a hybrid basis, upon completion of your training period. Please note that due to the nature of covering live
sporting events, the role will require some unsociable hours, including some weekends.
What to expect on a day-to-day basis ...
Assisting with a variety of customer queries, mainly by email.
Offering first line support for front end user queries.
Identifying patterns in user behaviour and informing technical teams of larger issues.
Liaising with second line support teams to inform and resolve system issues when required.
Growing your knowledge of StreamAMG platforms and payment platforms and using that to challenge yourself to resolve user issues
faster.
The skills you'll use ...
* Analytical thinking
* Problem solving
What you need to have ...
* Good communication skills.
* Previous experience in a customer service role.
* A customer service mindset.
* A strong focus on working as team.
* A friendly and positive attitude.
* Good attention to detail
* Adaptability to changing environments, work priorities, and organisational needs
* Comfortable working to deadlines
What we can offer you.
* 25 days holiday and a holiday purchase scheme
* Enhanced pay for maternity, paternity, and adoption leave
* Wellbeing Day (1x annually)
* Paid Volunteering Day (1x annually)
* Perkbox membership
* BUPA Health Cash Plan
* Learning and Development opportunities
* Life assurance (4x salary)
* Employee Assistance Programme
* Pension (4% employer contributions)
Inclusion.
We’re working hard to ensure we provide an inclusive environment and as well as your skills and experience we’re also focused on
who you are and what else you can bring. We recognise the importance of a healthy work life balance and positively encourage agile
working.
We are always open to discuss an individual’s flexible working needs so please speak to us during the recruitment process to
understand what this could look like for you. Typically, our standard arrangement involves working in the office at least 3 days
each week.
We will do everything we can to support you during your application, if you need us to make any adjustments to our recruitment
process, speak to our recruitment team who will be happy to support you.
Are you passionate about providing exceptional customer service for multiple clients?
Are you a people person that enjoys solving problems?
StreamAMG is excited to offer a new opportunity for you to use your customer service skills in a helpdesk environment. You will be
responsible for assisting with everything from subscription and account queries to technical challenges, all while providing
excellent customer service.
Our fabulous modern office in Media City will be your base during training and beyond, but you will also have the possibility to
work from home on a hybrid basis, upon completion of your training period. Please note that due to the nature of covering live
sporting events, the role will require some unsociable hours, including some weekends.
What to expect on a day-to-day basis ...
Assisting with a variety of customer queries, mainly by email.
Offering first line support for front end user queries.
Identifying patterns in user behaviour and informing technical teams of larger issues.
Liaising with second line support teams to inform and resolve system issues when required.
Growing your knowledge of StreamAMG platforms and payment platforms and using that to challenge yourself to resolve user issues
faster.
The skills you'll use ...
* Analytical thinking
* Problem solving
What you need to have ...
* Good communication skills.
* Previous experience in a customer service role.
* A customer service mindset.
* A strong focus on working as team.
* A friendly and positive attitude.
* Good attention to detail
* Adaptability to changing environments, work priorities, and organisational needs
* Comfortable working to deadlines
What we can offer you.
* 25 days holiday and a holiday purchase scheme
* Enhanced pay for maternity, paternity, and adoption leave
* Wellbeing Day (1x annually)
* Paid Volunteering Day (1x annually)
* Perkbox membership
* BUPA Health Cash Plan
* Learning and Development opportunities
* Life assurance (4x salary)
* Employee Assistance Programme
* Pension (4% employer contributions)
Inclusion.
We’re working hard to ensure we provide an inclusive environment and as well as your skills and experience we’re also focused on
who you are and what else you can bring. We recognise the importance of a healthy work life balance and positively encourage agile
working.
We are always open to discuss an individual’s flexible working needs so please speak to us during the recruitment process to
understand what this could look like for you. Typically, our standard arrangement involves working in the office at least 3 days
each week.
We will do everything we can to support you during your application, if you need us to make any adjustments to our recruitment
process, speak to our recruitment team who will be happy to support you.