Customer Service Advisor
| Posting date: | 11 April 2024 |
|---|---|
| Salary: | £25,000 to £25,300 per year |
| Hours: | Full time |
| Closing date: | 11 May 2024 |
| Location: | LE11 1AA |
| Company: | Talk Staff Group Ltd |
| Job type: | Permanent |
| Job reference: | 7238-9770 |
Summary
We are currently looking to recruit a Customer Service Advisor for our fast growing client in Loughborough, who offer sustainability, inclusivity, and diversity. The main purpose of the role is to be the first point of contact to provide excellent customer service.
As part of the Maintenance Controller role, you’ll require:
• Competent with the use of MS Office
• Hold excellent time management skills and attention to detail
• Ability to work under pressure
The ideal candidate will have previous experience of working within customer service/customer care and possess excellent administration skills. You will be an excellent communicator with a professional telephone manner. Having experience within the automotive industry would be advantageous. You will also have the ability to prioritise your workload and keep to strict deadlines
Reporting to the Reactive Maintenance Supervisor, you’ll also be:
• Taking inbound calls
• Making outbound calls
• Answering and resolving incoming queries via phone and email
• Ensuring any customer queries are responded to in line with business requirements
• Escalating any customer queries to the relevant team supervisor as required
• Recording day to day conversations
• Liaising with different departments as required
Salary & Working Hours
• Monday to Friday 8.30am – 5.30pm
• Pension scheme
• Free onsite parking
• Wellness programme
• 25 days holiday plus bank holidays
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Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an employment agency in relation to this vacancy.
See our website for more details and jobs available - http://www.talkstaff.co.uk/jobs