Client Operations Administrator
| Posting date: | 11 April 2024 |
|---|---|
| Salary: | £25,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 10 May 2024 |
| Location: | Leeds, Yorkshire, LS14HT |
| Company: | Hippo Digital |
| Job type: | Permanent |
| Job reference: | 52568587 |
Summary
About The Role
Hippo is recruiting for a Client Operations Executive to join our growing team and support our Business Development and Delivery teams. This role will predominantly be internal facing however there will be the opportunity to work with our clients.
We are looking for someone who will enjoy working in a fast paced environment whilst providing high quality admin support to the Client Operations and Business Development teams.
Your role in a nutshell:
- Supporting the contract administration processes for clients and contractors ensuring timely and accurate completion providing updates to the client and internal teams
- Supporting the resourcing administration process for new and existing client contracts providing updates to the client and internal teams
- Supporting in the account review process for client, collating progress information to be shared
- Supporting in invoice queries from the client and escalating to the finance team
- Compliance administration and support on internal auditing tasks and processes
- Maintaining, updating and developing the operation systems and tools that we use - HubSpot, Salesforce, Trello, Google Drive etc
- Supporting the onboarding of new consultants onto client projects, liaising with internal teams - CV formatting, security clearance and onboarding forms
About the Candidate:
People are at the centre of everything we do. We’re a diverse and close-knit community united by a love for solving complex problems for our clients and their users. We take a common sense approach to getting things done. We get things wrong, we learn from experience and we adapt. We stay curious and never stop learning.
We don’t need you to have any certificates or qualifications, but we do need to be confident that you can demonstrate the following:
- Excellent organisational skills
- Ability to prioritise and multi-task, with a flexible approach
- Focus on attention to detail and accuracy
- Good communication skills and ability to develop effective working relationships
- Able to work independently and help to deliver high levels of internal customer service to the wider team
- Previous experience in an account executive/management role would be advantageous
About The Company
As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:
- Contributory pension scheme (Hippo 6% with employee contributions of 2%)
- 25 days holiday plus UK public holidays
- Perkbox access for a wide range of discounts
- Critical illness cover
- Life assurance and death in service cover
- Volunteer days
- Cycle-to-work scheme for the avid cyclists
- Salary sacrifice electric vehicles scheme
- Season ticket loans
- Financial and general wellbeing sessions
- Flexible benefits scheme with options of:
- private health cover
- private dental cover
- additional company pension contributions
- additional holidays (up to an extra 2 days)
- wellbeing contribution
- charity contributions
- tree planting
Hi, we’re Hippo.
We’re a full-service digital consultancy that works closely with our clients to create digital products and services that work for everyone. Since our inception, we have quickly established ourselves as a leading supplier of digital leaders, service design teams and delivery expertise. We support large-scale digital transformation programmes to public and private sector organisations looking to truly embrace digital services to innovate and evolve. We aspire to add value and leave a lasting benefit within those institutes. Our philosophy is to ensure the user is at the core of everything we do, research, design and deliver. Collaborating with us means embracing a digital-first strategy with people first design, which will genuinely create lasting change and positive impact.
Our Hippo offices are in Leeds, Coventry and Manchester. However, we invite candidates to apply from anywhere in the UK who can be flexible regarding location. We offer a relocation support package of up to £8k to help cover the cost of moving somewhere within commuting distance of one of our locations. Please note that due to the nature of the business, we may also request that you work from client locations or work from home.
How Hippo Digital Embraces Diversity & Equal Opportunity
Hippo Digital is committed to diversity, equality and inclusion. For us, diversity and inclusion are not just tick-boxing activities but a chance to make meaningful long-term change. A diverse workforce means that we can unlock our ability to innovate, be creative, be better problem solvers and provide an inclusive environment for everyone. We encourage candidates from all backgrounds to apply.
Hippo is recruiting for a Client Operations Executive to join our growing team and support our Business Development and Delivery teams. This role will predominantly be internal facing however there will be the opportunity to work with our clients.
We are looking for someone who will enjoy working in a fast paced environment whilst providing high quality admin support to the Client Operations and Business Development teams.
Your role in a nutshell:
- Supporting the contract administration processes for clients and contractors ensuring timely and accurate completion providing updates to the client and internal teams
- Supporting the resourcing administration process for new and existing client contracts providing updates to the client and internal teams
- Supporting in the account review process for client, collating progress information to be shared
- Supporting in invoice queries from the client and escalating to the finance team
- Compliance administration and support on internal auditing tasks and processes
- Maintaining, updating and developing the operation systems and tools that we use - HubSpot, Salesforce, Trello, Google Drive etc
- Supporting the onboarding of new consultants onto client projects, liaising with internal teams - CV formatting, security clearance and onboarding forms
About the Candidate:
People are at the centre of everything we do. We’re a diverse and close-knit community united by a love for solving complex problems for our clients and their users. We take a common sense approach to getting things done. We get things wrong, we learn from experience and we adapt. We stay curious and never stop learning.
We don’t need you to have any certificates or qualifications, but we do need to be confident that you can demonstrate the following:
- Excellent organisational skills
- Ability to prioritise and multi-task, with a flexible approach
- Focus on attention to detail and accuracy
- Good communication skills and ability to develop effective working relationships
- Able to work independently and help to deliver high levels of internal customer service to the wider team
- Previous experience in an account executive/management role would be advantageous
About The Company
As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:
- Contributory pension scheme (Hippo 6% with employee contributions of 2%)
- 25 days holiday plus UK public holidays
- Perkbox access for a wide range of discounts
- Critical illness cover
- Life assurance and death in service cover
- Volunteer days
- Cycle-to-work scheme for the avid cyclists
- Salary sacrifice electric vehicles scheme
- Season ticket loans
- Financial and general wellbeing sessions
- Flexible benefits scheme with options of:
- private health cover
- private dental cover
- additional company pension contributions
- additional holidays (up to an extra 2 days)
- wellbeing contribution
- charity contributions
- tree planting
Hi, we’re Hippo.
We’re a full-service digital consultancy that works closely with our clients to create digital products and services that work for everyone. Since our inception, we have quickly established ourselves as a leading supplier of digital leaders, service design teams and delivery expertise. We support large-scale digital transformation programmes to public and private sector organisations looking to truly embrace digital services to innovate and evolve. We aspire to add value and leave a lasting benefit within those institutes. Our philosophy is to ensure the user is at the core of everything we do, research, design and deliver. Collaborating with us means embracing a digital-first strategy with people first design, which will genuinely create lasting change and positive impact.
Our Hippo offices are in Leeds, Coventry and Manchester. However, we invite candidates to apply from anywhere in the UK who can be flexible regarding location. We offer a relocation support package of up to £8k to help cover the cost of moving somewhere within commuting distance of one of our locations. Please note that due to the nature of the business, we may also request that you work from client locations or work from home.
How Hippo Digital Embraces Diversity & Equal Opportunity
Hippo Digital is committed to diversity, equality and inclusion. For us, diversity and inclusion are not just tick-boxing activities but a chance to make meaningful long-term change. A diverse workforce means that we can unlock our ability to innovate, be creative, be better problem solvers and provide an inclusive environment for everyone. We encourage candidates from all backgrounds to apply.