Future Opportunities - Customer Service Advisor
| Posting date: | 10 April 2024 |
|---|---|
| Salary: | £22,672.00 to £28,314.00 per year |
| Hours: | Full time |
| Closing date: | 08 May 2024 |
| Location: | West Yorkshire, LS15 8GB |
| Company: | Pharmacy2U |
| Job type: | Permanent |
| Job reference: | ORG3988-EW1005298LeeFOCSA |
Summary
Role: Customer (Care) Service Advisor
Location: Thorpe Park, Leeds, LS15 8GB (with hybrid working when competent)
Salary: £22,672 - £28,314* per annum plus extensive benefits & development structure
*Salary to be reviewed in April, we are proud to be an employer that pays above minimum wage
Contract type: Permanent
Employment type: Full Time
Working hours: During training - Monday to Friday between 8am and 5.30pm. On completion of training the hours will be 4 days per week working 9.30 to 8pm, with one in 4 Saturday mornings (8.30am-1pm)
Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 20 years’ experience, helping over 750,000 patients in England manage their NHS prescriptions from request through to delivery.
What’s in it for you?
Occupational sick pay
Enhanced maternity and paternity pay
Contributory pension
Discounted insurance (Aviva)
Employee discount site
Discounted gyms
Employee assistance programme
In-house mental health support
Free onsite parking
Health and wellbeing initiatives
Social events throughout the year
Cycle to work scheme
Green car scheme
Registration fees paid (GPhC, NMC, CIPD etc.)
Long service bonus
Refer a friend bonus
Blue light card
Hybrid working (when competent)
Commitment to CPD/training
Free Flu Vaccine
25 days annual leave increasing with service
Discounts & Exclusive offers at The Springs, Leeds
25% Discount & health & beauty purchases
What you’ll be doing?
Assisting customers with a wide range of enquiries regarding their accounts and orders
Collaborating with key teams across the business (Surgery, Dispensing, Dispatch & Pharmacist teams) and taking ownership of customer issues to see them through to full resolution
Calling new customers to welcome them to the service and get all the necessary information to allow us to deliver a fantastic service
Accurately administrating customer account details using our core systems (CDB) & (Sprinklr) as well as Excel and Outlook
Responding to customer enquiries across several platforms (Telephone calls, e-mails, Live Chat & social media)
Working a variety of back-office processes to deliver our services
Ensuring that workplace remains fun, relaxed, and friendly!
Who are we looking for?
Excellent Customer Service Skills
Numerate
IT literate (used IT systems/MS office suite and is quick to learn)
Demonstrate drive, initiative, and proactivity in role
Proven ability to work both as part of a bigger team and individually
Ability to prioritise and organise tasks and workload
Strong communication skills (verbal and written)
Display a high level of accuracy
Experience of working in a pressured environment, delivering against tight deadlines
What happens next?
Please click apply and if we think you are a good match, we will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.
Location: Thorpe Park, Leeds, LS15 8GB (with hybrid working when competent)
Salary: £22,672 - £28,314* per annum plus extensive benefits & development structure
*Salary to be reviewed in April, we are proud to be an employer that pays above minimum wage
Contract type: Permanent
Employment type: Full Time
Working hours: During training - Monday to Friday between 8am and 5.30pm. On completion of training the hours will be 4 days per week working 9.30 to 8pm, with one in 4 Saturday mornings (8.30am-1pm)
Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 20 years’ experience, helping over 750,000 patients in England manage their NHS prescriptions from request through to delivery.
What’s in it for you?
Occupational sick pay
Enhanced maternity and paternity pay
Contributory pension
Discounted insurance (Aviva)
Employee discount site
Discounted gyms
Employee assistance programme
In-house mental health support
Free onsite parking
Health and wellbeing initiatives
Social events throughout the year
Cycle to work scheme
Green car scheme
Registration fees paid (GPhC, NMC, CIPD etc.)
Long service bonus
Refer a friend bonus
Blue light card
Hybrid working (when competent)
Commitment to CPD/training
Free Flu Vaccine
25 days annual leave increasing with service
Discounts & Exclusive offers at The Springs, Leeds
25% Discount & health & beauty purchases
What you’ll be doing?
Assisting customers with a wide range of enquiries regarding their accounts and orders
Collaborating with key teams across the business (Surgery, Dispensing, Dispatch & Pharmacist teams) and taking ownership of customer issues to see them through to full resolution
Calling new customers to welcome them to the service and get all the necessary information to allow us to deliver a fantastic service
Accurately administrating customer account details using our core systems (CDB) & (Sprinklr) as well as Excel and Outlook
Responding to customer enquiries across several platforms (Telephone calls, e-mails, Live Chat & social media)
Working a variety of back-office processes to deliver our services
Ensuring that workplace remains fun, relaxed, and friendly!
Who are we looking for?
Excellent Customer Service Skills
Numerate
IT literate (used IT systems/MS office suite and is quick to learn)
Demonstrate drive, initiative, and proactivity in role
Proven ability to work both as part of a bigger team and individually
Ability to prioritise and organise tasks and workload
Strong communication skills (verbal and written)
Display a high level of accuracy
Experience of working in a pressured environment, delivering against tight deadlines
What happens next?
Please click apply and if we think you are a good match, we will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.