Private Patients Customer Care Administrator | Guy's and St Thomas' NHS Foundation Trust
| Posting date: | 10 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £32,720 - £39,769 inc outer London HCA |
| Hours: | Full time |
| Closing date: | 10 May 2024 |
| Location: | Harefield, UB9 6JH |
| Company: | Guys and St Thomas NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 6198866/196-COF10174-T |
Summary
This position will have a wide range of administrative responsibility and will provide a first point of contact for all patients, consultants and third parties ensuring a first class customer service is delivered in a professional, friendly, helpful, calm and efficient manner. The post holder is expected to competently carry out all relevant forms of administrative duties without direct supervision, monitoring and maintaining excellent standards of practice to facilitate the smooth running of the department in keeping with the vision and values of the private patient’s directorate.
As part of the Private Patient administrative team the post holder is expected to work as an effective and responsible team member, supporting others in a flexible and approachable manner and to contribute to the development of the new facility .The post holder will keep in compliance with clinical governance and will take part in any inspection requested by statutory bodies such as Care Quality Commission (CQC) if required.
The post holder will act as the nominated lead for Infection Prevention and Control for their areas, ensuring that infection prevention and control is an integral part of service delivery.
The post holder will act as the nominated lead for health and safety officer and Fire Marshall for the administration areas whilst on duty.
• To welcome and accurately register patients into the clinic whilst maintaining an excellent level of customer service.
• Maintain systems and processes to ensure that patient information/data is available at the right time and that they are complete and accurate according to the clinic patient administration system.
• To assist with the booking, scheduling of private patients and to liaise with relevant multidisciplinary healthcare professionals to ensure a smooth patient journey is carried out.
• To work to specified deadlines and have the ability to work autonomously managing and prioritising workload effectively, whilst working as part of the multidisciplinary team.
• Assist your line manager with investigating complaints in conjunction with the general Manager.
• Assist your line manager in ensuring the department is efficiently and effectively managed at all times and deputise in her/his absence when necessary.
• To liaise with insurance companies, embassies and other third parties on status of current outpatients and ensure that funding is always relevant to current outpatient episode.
• To collect funding for private self funding outpatients for consultations and hospital tests prior to these tests being carried out and be responsible for the clarification of payment method.
• Working within flexible rosters, designed to achieve the most effective use of staff to meet the needs of our patients, consultants
Harefield Private Patients team excel in offering a consistent high standard of care to all our patients, our colleagues and visitors.
Core behaviours for all Trust staff
All staff will commit to:
• Act with honesty and integrity at all times
• Demonstrate respect for others and value diversity
• Focus on the patient and internal and external customer at all times
• Make an active contribution to developing the service
• Learn from and share experience and knowledge
• Keep others informed of issues of importance and relevance
• Consciously review mistakes and successes to improve performance
• Act as ambassadors for their directorate and the Trust
• Be aware of the impact of their own behaviour on others
• Be discreet and aware of issues requiring confidentiality
We actively encourage our teams tovalue and recognise the ideas and contributions of all team members. To encourage their team to achieve work/personal life balance. To Lead by example, setting high standards and delivering a 5* service to everyone
• To welcome and accurately register patients into the clinic whilst maintaining an excellent level of customer service.
• Maintain systems and processes to ensure that patient information/data is available at the right time and that they are complete and accurate according to the clinic patient administration system.
• To assist with the booking, scheduling of private patients and to liaise with relevant multidisciplinary healthcare professionals to ensure a smooth patient journey is carried out.
• To work to specified deadlines and have the ability to work autonomously managing and prioritising workload effectively, whilst working as part of the multidisciplinary team.
• Monitor the facility to ensure that it remains clean , tidy ,safe well-maintained meeting environmental, health, and security standards and complying with government regulations.
• Assist your line manager with investigating complaints in conjunction with the general Manager.
• Assist your line manager in ensuring the department is efficiently and effectively managed at all times and deputise in her/his absence when necessary.
• To liaise with insurance companies, embassies and other third parties on status of current outpatients and ensure that funding is always relevant to current outpatient episode.
• To collect funding for private self funding outpatients for consultations and hospital tests prior to these tests being carried out and be responsible for the clarification of payment method.
• Handles the cash float during the shift if necessary - ensuring that all transactions balance when cashing out at the end of the shift.
• Working within flexible rosters, designed to achieve the most effective use of staff to meet the needs of our patients, consultants and assist with staff cover in times of vacancies, annual leave and sickness.
• Ensure all patient feedback forms are collected on a daily basis.
• Order stationery and expedite non –stock requisition orders to various deadlines.
• Organise and maintain the office and filling system and file documents electronically within various folders.
This advert closes on Wednesday 24 Apr 2024