Workshop Controller
| Posting date: | 10 April 2024 |
|---|---|
| Salary: | £52,000 per year |
| Hours: | Full time |
| Closing date: | 10 May 2024 |
| Location: | NN5 |
| Company: | Tru Talent |
| Job type: | Permanent |
| Job reference: | 2053-41668 |
Summary
Workshop Controller
Basic Salary: Up to £52,000
Location: Northampton
Working Hours: 45 Hour Week Monday - Friday
Job Description:
Our client is looking to recruit a Workshop Controller / Bodyshop Controller for our body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time.
The successful candidate will deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by the Workshop Controller / Bodyshop Controller exercising a proactive control of the customer experience, from initial booking into the final return of the vehicle.
Responsibilities of a Workshop Controller / Bodyshop Controller
• To deliver financial results in line with agreed budgeted requirements
• To manage site resources and costs to optimise capability and profitability
• To actively and effectively manage work provider and supplier relationships
• To manage compliance to all company processes as well as current Health & Safety, PAS125 and manufacturer standards.
• To deliver structured individual performance management processes
• We are looking for somebody with a full driving licence, a professional appearance, excellent communication skills and the ability to show a calm, confident approach.
Skills and Qualifications of a Workshop Controller / Bodyshop Controller
• Delivery of proactive performance management
• Staff recruitment and current HR policies
• Audatex experience
Ideally, we are looking for somebody with an in-depth knowledge of current management systems and tools as well as the ability to interpret printed estimating package information; however, this is not an essential requirement, but very desirable.
Please contact Alex Martin at Tru Talent on 07749 946811 or 01202 237129, using reference (Workshop Controller - Northampton) or if you can 'Apply Now'.