Customer Service Advisor - Edinburgh (Hybrid)
| Posting date: | 10 April 2024 |
|---|---|
| Salary: | £21,500 to £23,000 per year |
| Additional salary information: | DOE |
| Hours: | Full time |
| Closing date: | 10 May 2024 |
| Location: | Edinburgh, Edinburgh, EH1 2DH |
| Company: | The Recruitment Co |
| Job type: | Permanent |
| Job reference: | BBBH23766_1712743761 |
Summary
Role: Customer Service Advisor
Employment Type: Full-time, Permanent
Work Hours: 35 hours per week, on a rotational basis between Monday and Friday, from 8:00 am to 6:00 pm.
Location: Edinburgh
Salary Range: £21,500 to £23,000 per annum (dependent on experience)
Hybrid Working: Transition to hybrid working model after training period
Start Dates: May and June start dates available
About Us:
Join our esteemed client, a leading provider of business services catering to the dynamic Life and Pensions (L&P) industry. We offer a stimulating environment conducive to skill enhancement and career progression.
Key Responsibilities:
- Provide exceptional customer service to clients within the Life and Pensions (L&P) sector.
- Handle customer inquiries, concerns, and complaints promptly and professionally.
- Maintain accurate records of customer interactions and transactions.
- Collaborate effectively with internal teams to ensure seamless service delivery.
- Stay updated with product knowledge and industry developments to better assist customers.
- Uphold company policies and procedures while delivering outstanding service.
Qualifications and Skills:
- Prior experience in a customer service role is highly desirable.
- Excellent communication skills, both verbal and written.
- Ability to multitask and prioritise tasks effectively in a fast-paced environment.
- Strong problem-solving skills with a customer-centric approach.
- Proficiency in relevant computer applications.
- Willingness to undergo DBS and Credit Check clearance.
Benefits:
- Competitive salary package with potential for growth.
- Opportunity for hybrid working arrangement post-training.
- Comprehensive training and development programs.
- Access to employee benefits and perks.
- Supportive and collaborative work culture.
- If you are enthusiastic about providing exceptional customer service and are ready to embark on a rewarding career journey, we invite you to apply now and become a part of our dynamic team!
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.