Receptionist
| Posting date: | 10 April 2024 |
|---|---|
| Salary: | £24,960 to £24,960 per year |
| Additional salary information: | Up to £24,960 per annum |
| Hours: | Full time |
| Closing date: | 10 May 2024 |
| Location: | Southampton, Hampshire |
| Company: | Palladium International Ltd |
| Job type: | Permanent |
| Job reference: | CRSOTON |
Summary
We are looking to recruit an enthusiastic and organised person to join our busy team in Southampton to act as our Receptionist and welcome people into our offices as well as provide office support to the team.
The role will sit in the lobby of the office and be the first point of contact for people entering the space, you will welcome people in, manage appointments, coordinate with the team and support them when needed.
We're looking for someone who doesn't mind working on their own and who can manage a busy workload and remain professional, you should enjoy working with a variety of people and be confident in finding solutions and supporting others.
This is our busiest hub and you will be customer facing all day, you will also be responsible for our petty cash management.
You will be part of a friendly and vibrant team, have role related supervision from a Senior Office Co-ordinator and report to the Business Manager in the office.
We would support the successful candidate to undertake a Level 3 Apprenticeship in Business Administration if eligible.
Workplace duties will include:
- Responding to first line enquiries from customers or colleagues, managing the arrival of customers on site and sign posting effectively to the relevant activity and colleagues;
- Being the Customer Service Champion for the office;
- Administration of petty cash and assist with associated payments;
- Facilities and site co-ordination duties.
- Meeting walk in customers in a timely manner and work closely with the branch team to ensure they are processed in line with agreed service level agreements (SLAs);
- Building and maintaining strong relationships our partner organisations, such as the local JCP, and local signposting organisations;
- Maintaining the office job vacancies board and work closely with the branch employment services team, to ensure the board is renewed and kept current over the course of the working week;
- Maintaining customer records in accordance with data protection requirements so that participant information is safeguarded, and the customer journey is accurately recorded;
- Maintaining IT files and building the participant record capturing key information to a required quality standard to ensure the participant journey is documented in accordance with our quality and contractual standards;
- Locating and extracting specified information from files, document and records as requested to support analytical or reporting requirements and to support quality and compliance within branch;
- Any other ad hoc duties in line with delivery program requirements
- There is the possibility to complete a Business Administration apprenticeship as part of this role.
About you
We ask that you can demonstrate:
- Experience of answering customer queries and providing customer service in a busy, public facing environment. This can be from paid work or from other experience.
- The ability to build rapport and work effectively in a sometimes challenging environment;
- The ability to use initiative to solve problems yourself, but to know when it’s necessary to ask someone.
- Experience of IT systems including Microsoft Word, Excel, PowerPoint and email, and that you are comfortable with learning to use new IT systems.
- The ability to complete tasks unsupervised when you have been given the training to do so.
- The ability to write grammatically correct English.
- The ability to communicate clearly on the phone and in writing.
- GCSE English and Maths or equivalent.
Overview and Role
The Restart programme offers support to Universal Credit claimants who have been out of work for at least 12 months to find jobs in their local area. The scheme will provide up to 12 months of tailored support for each participant. Palladium will work with employers, local government, and other partners to deliver tailored support for individuals.
Job offers for this role are subject to DBS and other pre-screening checks.
There may be the opportunity for the post holder to undertake a related apprenticeship as part of this role if eligible.
Guiding Principles
Across our offices, our Guiding Principles define who we are and what we stand for. We are looking for candidates that resonate with them:
We are One Palladium: We are all accountable, we take responsibility for our actions, and celebrate the positive impact we create.
Our business grows when our people grow. We seek out opportunities to develop ourselves, each other, and Palladium.
Our strength lies in our differences: We harness our unique strengths by listening to and respecting each other.
Making mistakes is part of learning: We admit our mistakes early, help to make things right, and learn from the experience together.
We don’t exist without results: We’re driven by the outcomes we achieve and stay focused on what matters.
Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.
Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice.
Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
- We ask successful applicants to complete a Basic DBS check.
- Offers are subject to satisfactory references and screening checks.
The role will sit in the lobby of the office and be the first point of contact for people entering the space, you will welcome people in, manage appointments, coordinate with the team and support them when needed.
We're looking for someone who doesn't mind working on their own and who can manage a busy workload and remain professional, you should enjoy working with a variety of people and be confident in finding solutions and supporting others.
This is our busiest hub and you will be customer facing all day, you will also be responsible for our petty cash management.
You will be part of a friendly and vibrant team, have role related supervision from a Senior Office Co-ordinator and report to the Business Manager in the office.
We would support the successful candidate to undertake a Level 3 Apprenticeship in Business Administration if eligible.
Workplace duties will include:
- Responding to first line enquiries from customers or colleagues, managing the arrival of customers on site and sign posting effectively to the relevant activity and colleagues;
- Being the Customer Service Champion for the office;
- Administration of petty cash and assist with associated payments;
- Facilities and site co-ordination duties.
- Meeting walk in customers in a timely manner and work closely with the branch team to ensure they are processed in line with agreed service level agreements (SLAs);
- Building and maintaining strong relationships our partner organisations, such as the local JCP, and local signposting organisations;
- Maintaining the office job vacancies board and work closely with the branch employment services team, to ensure the board is renewed and kept current over the course of the working week;
- Maintaining customer records in accordance with data protection requirements so that participant information is safeguarded, and the customer journey is accurately recorded;
- Maintaining IT files and building the participant record capturing key information to a required quality standard to ensure the participant journey is documented in accordance with our quality and contractual standards;
- Locating and extracting specified information from files, document and records as requested to support analytical or reporting requirements and to support quality and compliance within branch;
- Any other ad hoc duties in line with delivery program requirements
- There is the possibility to complete a Business Administration apprenticeship as part of this role.
About you
We ask that you can demonstrate:
- Experience of answering customer queries and providing customer service in a busy, public facing environment. This can be from paid work or from other experience.
- The ability to build rapport and work effectively in a sometimes challenging environment;
- The ability to use initiative to solve problems yourself, but to know when it’s necessary to ask someone.
- Experience of IT systems including Microsoft Word, Excel, PowerPoint and email, and that you are comfortable with learning to use new IT systems.
- The ability to complete tasks unsupervised when you have been given the training to do so.
- The ability to write grammatically correct English.
- The ability to communicate clearly on the phone and in writing.
- GCSE English and Maths or equivalent.
Overview and Role
The Restart programme offers support to Universal Credit claimants who have been out of work for at least 12 months to find jobs in their local area. The scheme will provide up to 12 months of tailored support for each participant. Palladium will work with employers, local government, and other partners to deliver tailored support for individuals.
Job offers for this role are subject to DBS and other pre-screening checks.
There may be the opportunity for the post holder to undertake a related apprenticeship as part of this role if eligible.
Guiding Principles
Across our offices, our Guiding Principles define who we are and what we stand for. We are looking for candidates that resonate with them:
We are One Palladium: We are all accountable, we take responsibility for our actions, and celebrate the positive impact we create.
Our business grows when our people grow. We seek out opportunities to develop ourselves, each other, and Palladium.
Our strength lies in our differences: We harness our unique strengths by listening to and respecting each other.
Making mistakes is part of learning: We admit our mistakes early, help to make things right, and learn from the experience together.
We don’t exist without results: We’re driven by the outcomes we achieve and stay focused on what matters.
Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.
Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice.
Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
- We ask successful applicants to complete a Basic DBS check.
- Offers are subject to satisfactory references and screening checks.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.