Contact Centre Agent
| Posting date: | 10 April 2024 |
|---|---|
| Salary: | £11.44 to £12 per hour |
| Hours: | Full time |
| Closing date: | 10 May 2024 |
| Location: | https://recruitment.supertemps.co.uk/vacancies/902 |
| Company: | Supertemps Limited |
| Job type: | Temporary |
| Job reference: | 9020-1293 |
Summary
Enjoy customer service but don’t like cold calling? Look no further! Join a supportive and team-oriented organisation, in a long-term role, where you can utilise your passion for customer service without the pressure of cold calling.
In this Contact Centre Agent role, you will be:
• Making outbound telephone courtesy calls to customers who have signed up to the service and expecting contact.
• Dealing with referrals, qualifying calls, gathering information about their background and properties to see if they qualify
• Taking inbound calls from customers with queries on the process, providing updates etc.
• Ensuring all customer contact details are recorded accurately and correctly using bespoke CRM systems, Google Suite, SharePoint
We would love to hear from you if you have the following:
• Call centre / customer advisory experience
• Excellent telephone and customer service skills
• Good IT skills including Word, Excel and Outlook
• Ability to remain focused in a busy and fast paced environment while meeting KPI’s
• Strong attention to detail and accuracy
What’s on offer:
• Starting on £12 per hour
• Temporary 6 month basis – with review and potential to go permanent for the right person
• Benefits including weekly pay, holiday pay, Ffit Conwy membership discount and more
• Full & part time hours available - typical hours are 9am to 5pm but can be flexible. (Elements of working to 8pm)
• Based in the centre of Llandudno and is accessible using public transport
• Training provided
If you're ready to take your customer service skills to the next level in a supportive and team-oriented environment, we want to hear from you today!
Proud member of the Disability Confident employer scheme