Housing Solutions Service Manager
| Posting date: | 10 April 2024 |
|---|---|
| Salary: | £50.00 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 09 May 2024 |
| Location: | KENSINGTON, London, W8 7NX |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | K&C 5247362 |
Summary
What's involved with this role:
Interim Housing Solutions Service Manager
Reference no: K&C 5247362
Pay rate: £50.00 per hour PAYE
Hours per week: 36 Monday to Friday, 08:45 – 17:00
This opening assignment is for 3 months
City: KENSINGTON, London
An experienced and knowledgeable Housing Solutions Service Manager is required to address key council objectives, including ensuring statutory compliance across Part 6 and 7, directing 5 Team Managers to fulfil operational day-to-day duties and reduce a backlog of cases over the next six months. Be the strategic lead on the operational implementation for Part 6 and 7 of the Housing Act 1996 as amended. This includes overseeing a group of managers to deliver compliance and quality assurance of the Councils Housing Register, allocations policy, under occupation mobilisation and Homelessness powers and duties.
Key responsibilities:
Lead and create innovative services to meet Government performance indicators. Oversee the provision of advice and assistance to public and private sector landlords with tenancy support with an understanding of the impact of Welfare Reforms.
Create effective senior partnership working with internal and external agencies which will lead to effective predictive. Provide a continuous learning environment for staff, partners and key stakeholders. Provide reliable and valid data to Central and Local Government on homelessness services and in particular homelessness prevention.
Implement the Council’s Homelessness and Rough Sleeping strategy coordinating the activities of all service areas responsible.
Responsible for the customer focussed, efficient and effective delivery of the services within Housing Solutions.
Oversee the provision of advice and assistance to public and private sector landlords with tenancy support with a view to preventing homelessness with particular reference to the Welfare Reforms and to ensure that assistance is given to all households of all tenures to prevent homelessness through active intervention.
Lead a team to develop a Private Rented Sector offer that delivers settled homes and show a high level of technical knowledge on locations that residents may choose to live. This should include the impact of welfare reform and the cost of accommodation in the borough.
Oversee and protect the Council reputation in Court as and when required when pursuing criminal or civil action against landlords/agents.
Oversee and control the provision of financial and administrative support for all the service areas that directly report to Housing Solutions Manager. Responsible for monitoring budgets and controlling spend and achieving savings targets. Be responsible for staffing budgets.
Manage highly complex / high risk issues within the framework of homelessness, private rented sector and temporary accommodation provision ensuring that objectives and targets are developed and agreed in line with service plan.
Act as the Housing Solutions’ operational lead in developing and improving systems, policies and processes which encourage ‘right first time’ service delivery. This should include ensuring that the services standards maintain high levels of customer satisfaction continually improve.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
Educated to degree standard or equivalent relevant qualification and experience.
Experience:
Experience of successfully leading significant change programmes/projects working collaboratively to drive and successfully support change and deliver performance outcomes.
Experience of effectively running a front-line service to homeless households with a strong emphasis on preventing homelessness.
An experienced and knowledgeable leader.
Experience of communicating effectively to customers and at all levels of the organisation.
Experience of developing and implementing successful customer care strategies and standards.
Experience of building strong internal and external relationships to focused to deliver corporate business objectives.
Experience of managing and delivering multiple and complex dispute resolution services.
Knowledge:
Strong legal knowledge part 6 and 7 Housing Act 1996.
Thorough understanding of the government’s agenda on homelessness and welfare reform.
Comprehensive knowledge and understanding of housing needs issues, legislation, and case law, including lettings, and the housing register.
Knowledge of the Governments modernisation agenda and the implications for enhanced customer access and service delivery desirable.
Skills & Abilities:
Analytical and data led.
Effective communication skills.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
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Job Ref: K&C 5247362
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.