Crime & Online Fraud Support Analyst
| Posting date: | 09 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 May 2024 |
| Location: | NN4 7SL |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 51536 |
Summary
Company name:
Mitie
Job Title:
Crime and Online Support Fraud Analyst
Reporting to (position)
Accounts Manager
Our values and behaviours
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture - our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Job objectives and responsibilities
The online Fraud Analyst role is to deliver reliable, data analysis to identify potential fraud and risk issues at the account level, The online fraud Analyst will develop and implement operational data analysis, Primary responsibilities include identifying and developing various techniques utilizing data analysis to identify, monitor, and mitigate fraud associated with new and current clients and programs.
Main duties
· Undertaking financial crime investigations into chargeback activity identified, providing subject matter expertise and end to end case management with the objective of securing criminal convictions and custodial sentences. (or intelligence led crime prevention?)
· Analysing transaction data and intelligence to identify patterns of suspicious activity in relation to online fraud
· Reporting key findings of online Fraud and recommendations to relevant risk management for further investigation.
· Working with key stakeholders across the business to develop effective crime prevention measures to assist with online fraud activity.
· Ability to build and maintain relationships with data mining systems developers making any relevant recommendations where appropriate to support ensuring processes are effective in reducing the risk of crime.
· Proactively merge intelligence from disparate qualitative and quantitative sources and draw inferences and conclusions based on client needs
· Analyse crime trends and present actionable online fraud intelligence to provide advice or more effectively manage security resources
· Identify POI's and OCG's that propose a online fraud threat, and provide end to end case management with the objective of securing criminal convictions and custodial sentences
· Create online Fraud intelligence products to identify risk and vulnerabilities to our client's retail operations and wider estate
· Present intelligence and evidence to the client leadership and law enforcement partners
· Promote intelligence sharing with internal and external stakeholders including law enforcement partners
· Bring to the fore innovations in online fraud threat intelligence to enhance the capability and reputation of the organisation as an industry leader
· Actively engage with internal and external customers to fully understand operational requirements and promote effective online Fraud prevention strategies
· Ensure compliance with GDPR and Company and Client quality standards
· Where appropriate, implement actions to protect the business and minimise non-compliance at all times
· Work and communicate with other support functions as appropriate to ensure workflow is effective and delivers the right output in the right timescales
· Other time critical tasks as directed by the client and management
Person Specification
Essential Skills and Experience
-Strong big-data analytical ability - an expert user of Microsoft Office products, in particular Excel, and use of crime intelligence databases
-Good understanding of Online Fraud strategy
-Experience in writing strategic and tactical reports
-Strong understanding of organised acquisitive crime/online fraud or loss prevention within retail and distribution
-An excellent communicator with experience in delivering oral and written presentations to senior leadership
-Customer service focussed
· Computer literate with a variety of software, including Microsoft Office and bespoke software
· Ability to build and maintain relationships with a strong teamwork ethic
· Good educational background and a solid command of written and spoken English
· Experience of working within a demanding fast-paced environment
· Strong communication and customer service skills
· Good working knowledge of Microsoft Office, Outlook, Word and Excel
· Ability to work under pressure and make quick decisions
· Good communication skills, verbal and written
· Reliable, flexible and discreet
· Experience of working in a controlled environment
· Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines
· A positive attitude and ability to deal with pressure professionally
Desirable Skills and Experience
· Law enforcement background
· Experience of producing evidence at Court
· Degree educated or equivalent ability
· Excellent open source intelligence research ability
· Familiar with the UK Intelligence Model
· Membership of a professional body
· Security cleared or prepared to undertake clearance
· Ability to work remotely as and when required
Health and Safety responsibilities
· Follow Group and company policies and procedures at all times;
· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
· Use all work equipment and personal PPE properly and in accordance with training received;
· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
· Ensure compliance with Mitie's information security procedures in all activities;
· Proactively identify and report security risks to your manager;
· Report actual and suspected security incidents;
Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Mitie
Job Title:
Crime and Online Support Fraud Analyst
Reporting to (position)
Accounts Manager
Our values and behaviours
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture - our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Job objectives and responsibilities
The online Fraud Analyst role is to deliver reliable, data analysis to identify potential fraud and risk issues at the account level, The online fraud Analyst will develop and implement operational data analysis, Primary responsibilities include identifying and developing various techniques utilizing data analysis to identify, monitor, and mitigate fraud associated with new and current clients and programs.
Main duties
· Undertaking financial crime investigations into chargeback activity identified, providing subject matter expertise and end to end case management with the objective of securing criminal convictions and custodial sentences. (or intelligence led crime prevention?)
· Analysing transaction data and intelligence to identify patterns of suspicious activity in relation to online fraud
· Reporting key findings of online Fraud and recommendations to relevant risk management for further investigation.
· Working with key stakeholders across the business to develop effective crime prevention measures to assist with online fraud activity.
· Ability to build and maintain relationships with data mining systems developers making any relevant recommendations where appropriate to support ensuring processes are effective in reducing the risk of crime.
· Proactively merge intelligence from disparate qualitative and quantitative sources and draw inferences and conclusions based on client needs
· Analyse crime trends and present actionable online fraud intelligence to provide advice or more effectively manage security resources
· Identify POI's and OCG's that propose a online fraud threat, and provide end to end case management with the objective of securing criminal convictions and custodial sentences
· Create online Fraud intelligence products to identify risk and vulnerabilities to our client's retail operations and wider estate
· Present intelligence and evidence to the client leadership and law enforcement partners
· Promote intelligence sharing with internal and external stakeholders including law enforcement partners
· Bring to the fore innovations in online fraud threat intelligence to enhance the capability and reputation of the organisation as an industry leader
· Actively engage with internal and external customers to fully understand operational requirements and promote effective online Fraud prevention strategies
· Ensure compliance with GDPR and Company and Client quality standards
· Where appropriate, implement actions to protect the business and minimise non-compliance at all times
· Work and communicate with other support functions as appropriate to ensure workflow is effective and delivers the right output in the right timescales
· Other time critical tasks as directed by the client and management
Person Specification
Essential Skills and Experience
-Strong big-data analytical ability - an expert user of Microsoft Office products, in particular Excel, and use of crime intelligence databases
-Good understanding of Online Fraud strategy
-Experience in writing strategic and tactical reports
-Strong understanding of organised acquisitive crime/online fraud or loss prevention within retail and distribution
-An excellent communicator with experience in delivering oral and written presentations to senior leadership
-Customer service focussed
· Computer literate with a variety of software, including Microsoft Office and bespoke software
· Ability to build and maintain relationships with a strong teamwork ethic
· Good educational background and a solid command of written and spoken English
· Experience of working within a demanding fast-paced environment
· Strong communication and customer service skills
· Good working knowledge of Microsoft Office, Outlook, Word and Excel
· Ability to work under pressure and make quick decisions
· Good communication skills, verbal and written
· Reliable, flexible and discreet
· Experience of working in a controlled environment
· Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines
· A positive attitude and ability to deal with pressure professionally
Desirable Skills and Experience
· Law enforcement background
· Experience of producing evidence at Court
· Degree educated or equivalent ability
· Excellent open source intelligence research ability
· Familiar with the UK Intelligence Model
· Membership of a professional body
· Security cleared or prepared to undertake clearance
· Ability to work remotely as and when required
Health and Safety responsibilities
· Follow Group and company policies and procedures at all times;
· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
· Use all work equipment and personal PPE properly and in accordance with training received;
· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
· Ensure compliance with Mitie's information security procedures in all activities;
· Proactively identify and report security risks to your manager;
· Report actual and suspected security incidents;
Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.