Planner

Summary

Monday-Friday
8am-5pm
Office Based
Based in Ealing
Must have social housing planning or scheduling experience

Main Duties:

To ensure all daily tasks completed to achieve the contract requirements
Monitor tasks issued and manage accordingly
Help to prepare any management reports as required
Ensure all inboxes are monitored and emails are responded to within a maximum of 24 hours
To control the operational resource within a determined area, ensuring that they are fully productive and utilised in the most effective manner
Prioritise FRA and EICR works by KPI status, trade, and location to ensure the most commercial delivery model is utilised
To organise FRA ad EICR appointments ensuring optimal use of operative teams resources using bespoke capacity; ensuring most efficient geographic allocation of works.
Work with the operatives to ensure that they fully utilise the mobile working system to provide timely and accurate progress planning information.
To be able to monitor a jobs status throughout the day, ensuring that overdue orders are challenged and updated.
To liaise with customers, client and operatives ensuring they are fully informed of any operational changes required in order to complete the requested repair
Ensure that all FRA and EICR activity information is fully entered onto the computer system in a timely and accurate manner
To assist with arranging pre and post inspections for the Supervisors and record the results
To provide administrative support for the service as required.