Telephonist | The Newcastle upon Tyne Hospitals NHS Foundation Trust
| Posting date: | 09 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 pro rata |
| Hours: | Full time |
| Closing date: | 09 May 2024 |
| Location: | 317 Trustwide, NE1 4LP |
| Company: | The Newcastle upon Tyne Hospitals NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 6212927/317-2024-13-006-A |
Summary
An exciting opportunity has arisen for a full time Telephonist to join our busy team based at Regent Point.
Shift pattern.
37.5 hours (30minute break per shift)
Week
Mon
Tue
Wed
Thu
Fri
Sat
Sun
1
13:30-21:30
13:30-21:30
13:30-21:30
13:30-21:30
13:30-21:30
OFF
OFF
2
13:30-21:30
13:30-21:30
13:30-21:30
OFF
OFF
08:00-16:00
08:00-16:00
3
OFF
13:30-21:30
13:30-21:30
13:30-21:30
13:30-21:30
08:00-16:00
OFF
4
13:30-21:30
13:30-21:30
13:30-21:30
13:30-21:30
OFF
OFF
08:00-16:00
• Interview date: 24th April 2024
• 37 hours 30 minutes /week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Responsibilities will include the operation of a PC based switchboard to provide an efficient and effective service to both internal and external callers, with the ability to communicate effectively with confidence and enthusiasm. The ability to remain calm, concise, and polite under pressure.
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
• Operate a single service to support the Trust and its agencies, answering all calls for the Trust (Freeman, CAV Acute Services RVI and all community services) connecting calls to the callers requirements utilising the appropriate resources available via the database i.e. extensions, DECT, pagers mobiles and home numbers.
• To respond to all emergency alarms and contact appropriate personnel.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
This advert closes on Tuesday 16 Apr 2024
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Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.