Services Support Officer (Bank) - Part Time
| Posting date: | 09 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £23.78 Per hour which includes Inner London & WTD amount |
| Hours: | Part time |
| Closing date: | 09 May 2024 |
| Location: | London, SW17 7DJ |
| Company: | South West London and St Georges Mental Health Trust |
| Job type: | Permanent |
| Job reference: | 6209257/294-Bank-6209257-RN |
Summary
A Vacancy at South West London and St George's Mental Health NHS Trust.
The role of the Soft Services Support Officer is to provide an efficient, effective and customer focussed support service to the immediate team, wider FM Department, Service Users, and Trust Personnel.
The officer will work alongside colleagues in monitoring our soft service partners service delivery as well as those services that are delivered in house. The role will drive monitoring and service level improvements by proactively managing corrective plans and overseeing communications, such as progress updates and notifications, with all clients
The list below are Soft FM services currently provided however this is subject to change at any time
• Site Presentation
• Domestic (Cleaning) Contract
• Catering Contract
• Waste
• Assist in the reduction of waste and liaise with users to ensure waste is recycled and correct procedures are followed to reduce the amount of waste the Trust produces, highlighting any areas of concern to the Soft FM Service Manager;
• To enhance the perception of Estates & Facilities to all their customers through user groups or other suitable means of communication within the Trust. Offer reciprocal monitoring services to other Trust’s in order to achieve external verification for the National Standards of Cleanliness Annual Audits;
Must be able to travel effectively between sites
Springfield University Hospital, Tooting
Our largest, 19-ward site is in Springfield Village, created following our £150m investment into two new world class mental health facilities. A 32-acre public park, shops and cafes are coming soon. Close to shops, cafes and Tooting Bec on the Northern Line plus Earlsfield and Tooting rail stations and bus routes.
Tolworth Hospital, Surbiton
To create the very best environment to care for our patients, this site’s layout will be transformed in 2026 to add a number of wards to the existing three. Tolworth has a canteen and is near shops, the A3, Tolworth station, and is a bus ride from Surbiton station, with fast connections to Clapham Junction and London Waterloo.
Jubilee Health Centre, Wallington
Our community hub in Sutton is based at the Jubilee Health Centre in Wallington, close to a vibrant high street with easy walking distance from Wallington station.
Talk Wandsworth Livingston House
Barnes Hospital, Barnes
Richmond Royal, Richmond
Maddison Centre, Teddington
Wilson Hospital, Mitcham
Queen Mary’s Hospital, Roehampton
KEY RESULT AREAS
• To be taf point of contact for soft service requirements for the Trust’s community sites;
• Work closely with the other Support Officers to regularly review and implement a structured and practical Trust Monitoring and Auditing system for all contracted services;
• Responsible for monitoring, reviewing and reporting the results of Soft FM audits to the Soft Services Manager and other parties as necessary;
• To participate in Patient Led Assessments of the Care Environment (PLACE) assessments and meetings and ensure internal PLACE inspection programmes are undertaken as required by the Soft Services Manager, including the production of meeting minutes and inspections;
• To audit the performance of the in-house services, Portering and Postal service staff ensuring KPIs are met and a high standard of service is achieved. Ensuring processes and procedures are in place and followed and escalating as necessary.
• Day to day liaison with service partners to ensure service delivery meets specification detail, highlighting any problems / concerns or high quality delivery / innovation to the Soft Services Manager;
•
This advert closes on Monday 22 Apr 2024
The role of the Soft Services Support Officer is to provide an efficient, effective and customer focussed support service to the immediate team, wider FM Department, Service Users, and Trust Personnel.
The officer will work alongside colleagues in monitoring our soft service partners service delivery as well as those services that are delivered in house. The role will drive monitoring and service level improvements by proactively managing corrective plans and overseeing communications, such as progress updates and notifications, with all clients
The list below are Soft FM services currently provided however this is subject to change at any time
• Site Presentation
• Domestic (Cleaning) Contract
• Catering Contract
• Waste
• Assist in the reduction of waste and liaise with users to ensure waste is recycled and correct procedures are followed to reduce the amount of waste the Trust produces, highlighting any areas of concern to the Soft FM Service Manager;
• To enhance the perception of Estates & Facilities to all their customers through user groups or other suitable means of communication within the Trust. Offer reciprocal monitoring services to other Trust’s in order to achieve external verification for the National Standards of Cleanliness Annual Audits;
Must be able to travel effectively between sites
Springfield University Hospital, Tooting
Our largest, 19-ward site is in Springfield Village, created following our £150m investment into two new world class mental health facilities. A 32-acre public park, shops and cafes are coming soon. Close to shops, cafes and Tooting Bec on the Northern Line plus Earlsfield and Tooting rail stations and bus routes.
Tolworth Hospital, Surbiton
To create the very best environment to care for our patients, this site’s layout will be transformed in 2026 to add a number of wards to the existing three. Tolworth has a canteen and is near shops, the A3, Tolworth station, and is a bus ride from Surbiton station, with fast connections to Clapham Junction and London Waterloo.
Jubilee Health Centre, Wallington
Our community hub in Sutton is based at the Jubilee Health Centre in Wallington, close to a vibrant high street with easy walking distance from Wallington station.
Talk Wandsworth Livingston House
Barnes Hospital, Barnes
Richmond Royal, Richmond
Maddison Centre, Teddington
Wilson Hospital, Mitcham
Queen Mary’s Hospital, Roehampton
KEY RESULT AREAS
• To be taf point of contact for soft service requirements for the Trust’s community sites;
• Work closely with the other Support Officers to regularly review and implement a structured and practical Trust Monitoring and Auditing system for all contracted services;
• Responsible for monitoring, reviewing and reporting the results of Soft FM audits to the Soft Services Manager and other parties as necessary;
• To participate in Patient Led Assessments of the Care Environment (PLACE) assessments and meetings and ensure internal PLACE inspection programmes are undertaken as required by the Soft Services Manager, including the production of meeting minutes and inspections;
• To audit the performance of the in-house services, Portering and Postal service staff ensuring KPIs are met and a high standard of service is achieved. Ensuring processes and procedures are in place and followed and escalating as necessary.
• Day to day liaison with service partners to ensure service delivery meets specification detail, highlighting any problems / concerns or high quality delivery / innovation to the Soft Services Manager;
•
This advert closes on Monday 22 Apr 2024