Corporate Receptionist
| Posting date: | 09 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 May 2024 |
| Location: | W1A 1AA |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 50648 |
Summary
Overview
As a BBC Corporate Receptionist, you will be the first person a visitor meets or speaks to on the telephone, therefore your primary role will be to make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure. You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers.
Please note: this vacancy is working rotation - 2 Days 0800-1700, 2 days 0900-1800, 1x Flex shift (working weekend every 5th week), 1x 1000-1900 . The role will be primarily based at BBC New Broadcasting House and when required, to cover other BBC receptions in W1 including BBC Millbank.
Main Duties
-Meet and greet all visitors in line with Perception standards.
-Signing in visitors with according to standard procedures
-Announce visitors as appropriate in line with the team agreement.
-Assist visitors and occupiers with queries in a knowledgeable and professional manner.
-Proactively offer additional assistance as and when required.
-Use the guests' name as appropriate during conversation.
-Liaise with building cleaners, security, engineers and facilities when required.
-Assist with on-boarding new starters, ensuring the client's new hires receive a professional and efficient welcome to their premises
-Operate the switchboard in a warm, confident and friendly manner in line with Perception standards. Answer, screen and forward calls accordingly.
-Manage meeting rooms via a dedicated mailbox on a computerised meeting room booking system.
-Check, read and action emails regularly on a timely basis. That includes creating and managing appointments on MS Outlook
-Monitor meeting rooms usage and ensure bookings are cancelled if not required
-Assist in the co-ordination and preparation of meeting rooms
-Have an eye for detail and checking rooms are tidy all throughout the day.
-Answer the telephones in a friendly, timely and professional manner in line with Perception standards.
-Carry out administrative tasks and duties as and when required (photocopying, printing, booking taxis etc.)
-Booking catering facilities - organise lunches and liaise with the catering team
-Adhere to the site's safety and security procedures and regulations as set out by management.
-Manage the access control system and authorise temporary passes when required
-Represent the business with a positive attitude and professional appearance
-Report any maintenance issues in the reception and common areas to the Facilities Helpdesk and follow up accordingly
-Liaise with the AV team and provide first line support
-Deal with any questions or queries and escalate where appropriate to the Front of House Manager
-Provide appropriate training for the Executive Support Team (EST) (Holiday/Sickness cover)
-Update reception manual (SOP) on a monthly basis and send to you line manager.
What we are looking for
-Excellent communication skills, both verbal and written, and a telephone etiquette.
-Professional and enthusiastic manner.
-To take ownership and pride in your Reception area.
-To take a leading role in your own personal development.
-To work in a flexible manner toward and changes/needs of the business.
-Ability to multitask and deal with your clients and visitors in a professional manner at all times.
-Able to adjust quickly to new procedures and situations.
-Excellent customer service skills.
-Ability to communicate at all levels.
-Understanding of corporate working environment (Essential).
-Excellent Microsoft skills in Word, Excel and Outlook, (2010 version is desirable) IT literate (essential).
-Speed Typing (Desirable).
-Innovation Concepts and forward thinking.
-Previous Experience with a Front of House Management system (Multibadge, Elvis, Cabbs, Vicinitee).
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
As a BBC Corporate Receptionist, you will be the first person a visitor meets or speaks to on the telephone, therefore your primary role will be to make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure. You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers.
Please note: this vacancy is working rotation - 2 Days 0800-1700, 2 days 0900-1800, 1x Flex shift (working weekend every 5th week), 1x 1000-1900 . The role will be primarily based at BBC New Broadcasting House and when required, to cover other BBC receptions in W1 including BBC Millbank.
Main Duties
-Meet and greet all visitors in line with Perception standards.
-Signing in visitors with according to standard procedures
-Announce visitors as appropriate in line with the team agreement.
-Assist visitors and occupiers with queries in a knowledgeable and professional manner.
-Proactively offer additional assistance as and when required.
-Use the guests' name as appropriate during conversation.
-Liaise with building cleaners, security, engineers and facilities when required.
-Assist with on-boarding new starters, ensuring the client's new hires receive a professional and efficient welcome to their premises
-Operate the switchboard in a warm, confident and friendly manner in line with Perception standards. Answer, screen and forward calls accordingly.
-Manage meeting rooms via a dedicated mailbox on a computerised meeting room booking system.
-Check, read and action emails regularly on a timely basis. That includes creating and managing appointments on MS Outlook
-Monitor meeting rooms usage and ensure bookings are cancelled if not required
-Assist in the co-ordination and preparation of meeting rooms
-Have an eye for detail and checking rooms are tidy all throughout the day.
-Answer the telephones in a friendly, timely and professional manner in line with Perception standards.
-Carry out administrative tasks and duties as and when required (photocopying, printing, booking taxis etc.)
-Booking catering facilities - organise lunches and liaise with the catering team
-Adhere to the site's safety and security procedures and regulations as set out by management.
-Manage the access control system and authorise temporary passes when required
-Represent the business with a positive attitude and professional appearance
-Report any maintenance issues in the reception and common areas to the Facilities Helpdesk and follow up accordingly
-Liaise with the AV team and provide first line support
-Deal with any questions or queries and escalate where appropriate to the Front of House Manager
-Provide appropriate training for the Executive Support Team (EST) (Holiday/Sickness cover)
-Update reception manual (SOP) on a monthly basis and send to you line manager.
What we are looking for
-Excellent communication skills, both verbal and written, and a telephone etiquette.
-Professional and enthusiastic manner.
-To take ownership and pride in your Reception area.
-To take a leading role in your own personal development.
-To work in a flexible manner toward and changes/needs of the business.
-Ability to multitask and deal with your clients and visitors in a professional manner at all times.
-Able to adjust quickly to new procedures and situations.
-Excellent customer service skills.
-Ability to communicate at all levels.
-Understanding of corporate working environment (Essential).
-Excellent Microsoft skills in Word, Excel and Outlook, (2010 version is desirable) IT literate (essential).
-Speed Typing (Desirable).
-Innovation Concepts and forward thinking.
-Previous Experience with a Front of House Management system (Multibadge, Elvis, Cabbs, Vicinitee).
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.