Vehicle Service Advisor
| Posting date: | 09 April 2024 |
|---|---|
| Salary: | £23,000 to £28,000 per year |
| Hours: | Full time |
| Closing date: | 09 May 2024 |
| Location: | WD4 8LW |
| Company: | Newstaff Employment Services Ltd |
| Job type: | Permanent |
| Job reference: | AMH/KL-SERADV-150432 |
Summary
Newstaff Employment Services are recruiting for a Service Advisor to join a successful dealership based in Kings Langley, Herts.
The ideal candidate will have a background in liaising with engineers with regard to vehicle or machinery spare parts, scheduling of jobs or liaising with the workshop.
Main Responsibilites:
• Produce accurate job cards, invoices and related customer information, providing relevant information to both the workshop and customers.
• Liaise with the parts department to ensure parts availability, keeping customers informed.
• Inform customers on the progress of each job, ensuring authority for any additional work before this is completed.
• Collect any money/signed authority due prior to the release of a vehicle or machine and ensure this is processed promptly.
• Provide customers with explanations of all work carried out and recommendations, optimising additional upselling opportunities to enhance the customer experience.
• Respond to telephone and written enquiries in a prompt, courteous and efficient manner.
Skills Required:
• As you will be working closely with the Service Team some technical knowledge would be an advantage but this is not essential.
• Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately.
• A friendly but professional manner and able to demonstrate integrity, discretion and objectivity.
• Able to maintain strong working relationships with colleagues, the customer base and the manufacturers.
Benefits:
• Pension - 3% employee contribution and 7% employer contribution
• Life Assurance including dependent’s pension
• Free on-site staff car parking
• Ongoing training as required
Hours:
• Saturday, 8am - midday (on a rota basis only)
Salary - £23,000 pa - £28,000 pa depending on experience + Benefits
Interested? Please call Anne Marie on 01727 864777 or email CV to annemarie.harrington@newstaffemployment.co.uk