Qualification: IT Support Technician - Level 3 Apprenticeship
Location: Select Technology Systems Ltd
Salary: £14,500 per annum w/ overtime pay
Office Based
Hours: Monday to Friday / 8;30am to 5:30pm
Whether you are looking for a full or partially managed IT service, or need the advice to solve a business or technological challenge, Select Technology can help. They offer a revolutionary Managed IT Service Plan: Prestige and their IT consultants can also work on a project basis, including helping your business migrate to cloud-based solutions or work on infrastructure projects.
Due to their clients continued growth, they are looking for a confident Modern Apprentice with great interpersonal skills to join their World Class Service Desk Team. Established for over 25 years with an outstanding reputation, they are a friendly, successful, and ambitious company. Now is the perfect time to join them and be a part of their next chapter and continued success.
Provide customers with the best support experience possible.
1st Line support for Infrastructure tickets such as workstation, networking and security.
Daily, Weekly and Monthly Checks
Work in order of SLA’s
Installation of Workstation hardware and software
New client onboarding tasks such as Workstation software deployment
Targets:
• Tickets closed per week => 48
• Average Ticket Age < 3
• Hours logged - => 26
Working as a Modern Apprentice in 1st Line Infrastructure from their smart modern offices with breakout and recreational areas including a pool table, this is a fantastic opportunity for someone who is customer-focused, technical and has excellent communication skills looking to further their career and thrive in an enjoyable working environment. They are passionate about cultivating a fun and rewarding environment where their staff is looked after while providing a framework and incentives to enable everyone to fulfill their potential.
As part of their dedicated Services Desk, the Apprentice will work closely with the team supporting and helping clients succeed through technology. As first-line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary, an onsite response. Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week
Training to be ProvidedThe Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.
There are 3 pathways within this Apprenticeship which include:
A Support Technician
A Network Technician
A Digital Communications Technician
As a result, you will achieve:
Level 3 Information Communications Technician
Functional Skills in Maths and English (if required)