Outbound Retention Advisor
| Posting date: | 09 April 2024 |
|---|---|
| Salary: | £25,585.2 per year |
| Additional salary information: | Up to £32,000 OTE |
| Hours: | Full time |
| Closing date: | 09 May 2024 |
| Location: | Bradley Stoke, Bristol |
| Company: | RAC |
| Job type: | Permanent |
| Job reference: | 5773 |
Summary
Do you know how to deliver an exceptional customer sales experience? Have you worked in sales or a contact centre environment, you could come and join our outbound team and become our next Outbound Customer Expert!
Base salary of £25,585 per annum for a 35 hour working week, with an OTE of up to £32,000!
As an Outbound Customer Expert operating in our contact centre, you will make calls to existing, or lapsed, RAC members [no cold calling], retaining and renewing memberships. You’ll be an expert on the features and benefits of RAC Breakdown Cover, and you’ll have the customer service skills to keep them onboard.
This is a busy and challenging role; you'll bring your resilience, tenacity, enthusiasm and energy, and be right at home within our outstanding Bristol team!
Base salary of £25,585 for a 35-hour working week, with an OTE of up to £32,000!
START DATE: Monday 20th May 2024
This is a full-time, permanent role. Two week rotating shift pattern will be Monday to Friday with no weekends, with limited Bank Holiday working
Week one:
Monday, Tuesday & Thursday - 10:00-19:00
Wednesday - 10:00-18:00
Friday - 10:00-14:00
Week two:
Monday - 09:00-18:00
Tuesday, Wednesday & Thursday - 09:00-17:00
Friday - 09:00-15:00
Benefits and rewards:
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
Eligibility to join our bonus scheme
Holidays - 23 & bank holidays rising to 25 with service & bank holidays
Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering
Family leave support including paid time off, flexibility and resources to help balance work and family commitments
Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household
Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options
FREE RAC Ultimate Complete Breakdown Service from Day One
Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more
FREE onsite parking
When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
What you’ll be doing:
Delivering Exceptional Service to our customers ensuring we have the customer at the heart of everything we do
Operate in a fast-paced environment, where we deliver exceptional customer focused solutions in order to retain our members
Effectively engage with members who are renewing their membership with us
Reviewing their Customer memberships and promoting our differences versus competitors
Providing great Customer Service to our customers through keeping accurate records up to date and providing the basic customer service responsibilities.
Recording member data and requests in an accurate manner using RAC systems
To be the best, we want the best. We’re looking for Customer Renewal Advisors who:
Enjoy talking to customers
Are empathetic and able to build rapport with our members, in an outgoing, engaging manner
Are self-motivated and passionate about finding the right outcomes for customers
Have a desire to deliver a first-class customer experience to over 2 million customers.
Can demonstrate the ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs
Ideally have previous experience working within a sales focussed environment and can demonstrate excellent customer service.
What can we offer in return?
Bonus scheme with additional earning potential up to 25% OTE monthly
Competitive rewards package
Flexible shifts and working hour patterns
A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!
A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business.
Together we are all #OrangeHeroes. Be a part of our journey!
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
Base salary of £25,585 per annum for a 35 hour working week, with an OTE of up to £32,000!
As an Outbound Customer Expert operating in our contact centre, you will make calls to existing, or lapsed, RAC members [no cold calling], retaining and renewing memberships. You’ll be an expert on the features and benefits of RAC Breakdown Cover, and you’ll have the customer service skills to keep them onboard.
This is a busy and challenging role; you'll bring your resilience, tenacity, enthusiasm and energy, and be right at home within our outstanding Bristol team!
Base salary of £25,585 for a 35-hour working week, with an OTE of up to £32,000!
START DATE: Monday 20th May 2024
This is a full-time, permanent role. Two week rotating shift pattern will be Monday to Friday with no weekends, with limited Bank Holiday working
Week one:
Monday, Tuesday & Thursday - 10:00-19:00
Wednesday - 10:00-18:00
Friday - 10:00-14:00
Week two:
Monday - 09:00-18:00
Tuesday, Wednesday & Thursday - 09:00-17:00
Friday - 09:00-15:00
Benefits and rewards:
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:
Eligibility to join our bonus scheme
Holidays - 23 & bank holidays rising to 25 with service & bank holidays
Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering
Family leave support including paid time off, flexibility and resources to help balance work and family commitments
Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household
Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options
FREE RAC Ultimate Complete Breakdown Service from Day One
Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more
FREE onsite parking
When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
What you’ll be doing:
Delivering Exceptional Service to our customers ensuring we have the customer at the heart of everything we do
Operate in a fast-paced environment, where we deliver exceptional customer focused solutions in order to retain our members
Effectively engage with members who are renewing their membership with us
Reviewing their Customer memberships and promoting our differences versus competitors
Providing great Customer Service to our customers through keeping accurate records up to date and providing the basic customer service responsibilities.
Recording member data and requests in an accurate manner using RAC systems
To be the best, we want the best. We’re looking for Customer Renewal Advisors who:
Enjoy talking to customers
Are empathetic and able to build rapport with our members, in an outgoing, engaging manner
Are self-motivated and passionate about finding the right outcomes for customers
Have a desire to deliver a first-class customer experience to over 2 million customers.
Can demonstrate the ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs
Ideally have previous experience working within a sales focussed environment and can demonstrate excellent customer service.
What can we offer in return?
Bonus scheme with additional earning potential up to 25% OTE monthly
Competitive rewards package
Flexible shifts and working hour patterns
A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!
A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business.
Together we are all #OrangeHeroes. Be a part of our journey!
We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.