Customer Services – Leading Coffee Provider – Working From Home
| Posting date: | 09 April 2024 |
|---|---|
| Salary: | £12.00 per hour |
| Hours: | Part time |
| Closing date: | 09 May 2024 |
| Location: | Liverpool, Merseyside |
| Company: | Ocean Communications |
| Job type: | Contract |
| Job reference: |
Summary
Leading Coffee Supplier - Customer Service Calls
(Inbound Calls working from home)
Training starts on 13th May and will last for 4 weeks, with the training being 10am to 3pm, Monday to Friday.
Training is carried out from home in an online virtual classroom and must be attended 100%.
The role will involve:
-Assisting customers with enquiries relating to: New member, Order tracking & Promotion queries.
-Demonstrate active listening and communication skills to solve customer concerns for Customer Satisfaction, ultimately avoiding escalation.
-Making informed decisions to resolve customer issues and set follow up calls as required.
-Be genuinely interested in providing the customer with an exceptional customer service experience.
You will need to work a minimum of 20 hours per week for this role (4 hours of which must be split between a Saturday / Monday)
-Hours available for this role once training has been completed will be between 8am to 6pm Monday to Saturday.
For this role, you will need:
Laptop or PC (No Macs allowed) with at least 4GB of Ram, An i5 or i7 processor, Windows 10 or 11 with 2 screens.
-Wired connection to broadband (Fibre broadband at least 10 Mbps download and 3 Mbps upload) n.b Wireless is not permitted and will not work
-Noise cancelling VOiP Headset for your PC or Laptop (Examples on our website)
Please note: This role is on a self-employed basis therefore you would need to arrange payment of your Tax and National Insurance to HMRC - but we can help you with this so please don't let this put you off.
And we will be here to help and support you along the way during the admissions process, through training and going forward once you have certified.
A criminal record check will need to be provided to us but we cover 50% of the cost for this. Right to Work in the UK checks will also be carried out. Those on a Student Visa are not permitted to apply.
This role always fills up very quickly so, please be prepared to complete assessments within 24 to 48 hours of us sending these to you.
**You must be at least 18 years of age and living in the UK to apply for this position.
If you have previously applied for our 13th April start, please do not re-apply for this role, instead, respond to the email we sent you**
(Inbound Calls working from home)
Training starts on 13th May and will last for 4 weeks, with the training being 10am to 3pm, Monday to Friday.
Training is carried out from home in an online virtual classroom and must be attended 100%.
The role will involve:
-Assisting customers with enquiries relating to: New member, Order tracking & Promotion queries.
-Demonstrate active listening and communication skills to solve customer concerns for Customer Satisfaction, ultimately avoiding escalation.
-Making informed decisions to resolve customer issues and set follow up calls as required.
-Be genuinely interested in providing the customer with an exceptional customer service experience.
You will need to work a minimum of 20 hours per week for this role (4 hours of which must be split between a Saturday / Monday)
-Hours available for this role once training has been completed will be between 8am to 6pm Monday to Saturday.
For this role, you will need:
Laptop or PC (No Macs allowed) with at least 4GB of Ram, An i5 or i7 processor, Windows 10 or 11 with 2 screens.
-Wired connection to broadband (Fibre broadband at least 10 Mbps download and 3 Mbps upload) n.b Wireless is not permitted and will not work
-Noise cancelling VOiP Headset for your PC or Laptop (Examples on our website)
Please note: This role is on a self-employed basis therefore you would need to arrange payment of your Tax and National Insurance to HMRC - but we can help you with this so please don't let this put you off.
And we will be here to help and support you along the way during the admissions process, through training and going forward once you have certified.
A criminal record check will need to be provided to us but we cover 50% of the cost for this. Right to Work in the UK checks will also be carried out. Those on a Student Visa are not permitted to apply.
This role always fills up very quickly so, please be prepared to complete assessments within 24 to 48 hours of us sending these to you.
**You must be at least 18 years of age and living in the UK to apply for this position.
If you have previously applied for our 13th April start, please do not re-apply for this role, instead, respond to the email we sent you**
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.