Business Support Officer/Admin – MASH
| Posting date: | 09 April 2024 |
|---|---|
| Salary: | £18.66 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 08 May 2024 |
| Location: | WEMBLEY, London, HA9 0FJ |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Brent 5247056 |
Summary
What's involved with this role:
Temporary Business Support Officer/Admin – MASH
Reference no: Brent 5247056
Pay rate: £18.66 per hour PAYE
Hours per week: 36 Monday to Friday, normal working hours
This opening assignment is for 3 months
City: WEMBLEY, London
A Business Support Officer is required to provide efficient and professional day to day support to the MASH Team (Multi Agency Safeguarding Hub) and to provide efficient and professional day to day administration support to the council. To develop a good business relationship and network within the service areas which the post supports.
Key responsibilities:
Act as the first point of contact within the MASH Team, maintaining professional communications with internal and external customers by taking responsibility for all post/telephone queries and handling them as appropriate.
Deal with all customer queries, including telephone contacts, online referrals and PACs (Police notifications).
Identify any potential issues with administrative processes and escalating to Senior Administration Officers or Principal Officers.
Inform social care managers if there are any urgent child protection issues.
Assess any service complaints received and escalating to a Senior Administration Officer or Principal Officer where appropriate.
Promote the “Self Serve” ethos across departments.
Compile scheduled and ad-hoc reports as required.
Ensure all electronic and paper records are kept up to date and set up new records where required.
Deal with sensitive information in a highly confidential manner at all times.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
Maths and English at GCSE or equivalent.
Experience:
Experience of following and adapting administrative processes to meet the service’s needs.
Experience of providing business support in a fast pace environment.
Demonstrable experience of accurate and timely data input and data management ensuring accuracy and confidentiality.
Significant experience of and competency in using standard Office Packages.
Substantial experience of working in an information sensitive environment.
Experience of using defined business processes and giving guidance on them to colleagues.
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Previous MASH experience desirable.
Experience of working in social care environment desirable.
Experience of working in a call centre setting desirable.
Knowledge:
Good working knowledge of process required to meet legislation, policies and standards of Local Government.
Skills & Abilities:
Able to use information systems and databases to record service information and generate reports required by the service.
Ability to manage a complex and demanding workload and to prioritise tasks to achieve performance targets.
Ability to communicate effectively in oral and written form with a wide audience including Council staff, members of the public and outside organisations. With excellent interpersonal skills and telephone manners.
Ability to identify and undertake rational solutions to complex tasks.
Ability to use own initiative.
Actively look for ways of improving services and outcomes for customers.
Highly organised with an excellent attention to detail.
Strong time management and multi-tasking skills to meet tight deadlines
Exceptional team player.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
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Job Ref: Brent 5247056
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.