Sustainment Officer - Housing
| Posting date: | 09 April 2024 |
|---|---|
| Salary: | £17.16 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 08 May 2024 |
| Location: | LEATHERHEAD, KT22 7PL |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | CLA TCL 0008 BA31 / 1 |
Summary
What's involved with this role:
Temporary Sustainment Officer - Housing
Reference no: CLA TCL 0008 BA31 / 1
Pay Rate: £17.16 per hour PAYE
37 Monday - Friday , normal working hours
This opening assignment is for 3 months
City: LEATHERHEAD
Enhanced DBS disclosure required
Hybrid working - working from home and visiting tenants in their homes, meet in the London office monthly.
Must have their own car and be willing to travel throughout Surrey and beyond, mileage paid.
You will be providing a tenancy sustainment service to meet the needs of individuals and families living in properties delivering complex case management under the Advice and Support Process with the outcome of preventing evictions and enabling sustained tenancies.
Key Responsibilities
Manage complex case work end to end referred under the Advice and Support process face to face and over the phone with the aim of preventing evictions and enabling sustained tenancies.
Develop and maintain positive relationships with internal staff across Clarion and external agencies such as Police, Fire Service, Mental Health Teams, Local Authorities, Social Services, and other statutory services to create an individual action plan with the objective of ensuring a successful sustained tenancy.
Managing complex case work referred under the Advice and Support process by collating all necessary documentation to facilitate decision making in line with relevant policies, procedures, statutory or regulatory guidance and keep accurate, up to date records of actions taken to assist in case management and reporting requirements. To ensure a high quality Sustainment service is delivered to residents.
Manage the outcomes of your cases by keeping up to date records of all activities and outcomes of each case to enable accurate monthly performance reports and case reviews to be completed with your line manager.
Organise follow up appointments for each case in line with CRM processes to be able to case manage and deliver the agreed outcome for the tenant.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Knowledge:
Knowledge of relevant legislation, current issues within the housing sector, impact of homelessness
Knowledge and experience of hoarding, and the inter-agency work to deliver outcomes
In depth knowledge of social housing management
An understanding of how to deliver excellent services to a diverse range of customers
Experience:
Demonstrable experience of managing cases and working with vulnerable individuals/families
Demonstrable experience of liaising with and sign-posting to support agencies and statutory agencies
Experience working to deadlines.
Experience and competent in working with a range of IT systems to record actions and outcomes
Experience of working with external agencies to ensure solutions
Experience in identifying safeguarding cases, up-dating on actions, recording outcomes, involvement with serious case reviews
Demonstrable experience of customer service in dealing with people on the telephone and in person
Must be experienced in Social Housing
Skills & Abilities:
Excellent communication skills, able to adapt approaches and techniques dependent on the audience
Good organisational skills
The ability to exercise good judgement
Able to develop effective working relationships with managers across the association and with key agencies
Ability to work innovatively, developing good practice and new solutions to effect improvements to the service
Ability to manage competing demands.
Ability to deal calmly with vulnerable/angry/distressed residents and assist them to look at a range of options to manage their tenancy successfully
ALD
1
Job Ref: CLA TCL 0008 BA31 / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.