Band 3 Ward Administrator | Royal Free London NHS Foundation Trust
| Posting date: | 08 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,129 - £28,649 per annum pro rata inclusive of HCAS |
| Hours: | Part time |
| Closing date: | 08 May 2024 |
| Location: | Enfield, EN2 8JL |
| Company: | Royal Free London NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6178797/391-RFL-6178797 |
Summary
The administrator is responsible for providing an administration service to the team and for delivering a high standard of customer care to a wide range of client groups, including patients, consultants, relatives and their carers and the multi-disciplinary teams.
The post-holder must play a proactive role in collecting, investigating, verifying, and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records, and is compliant with national NHS targets.
As first point of contact for telephone enquiries from staff, patients/relatives/carers, ensure that all telephone calls are dealt with in a timely, polite and courteous manner, ensuring patients and staff enquiries are dealt with professionally. Any messages taken are clear and concise and escalated as necessary to the relevant staff member where necessary. Liaising with patients and/or their families/carers, nursing and medical staff and other departments both internal and external to the Trust, dealing with any queries as they arise.
• To provide a front of house reception service for patients or relatives arriving in the ward/unit, welcoming all visitors and directing as appropriate.
• To answer the telephone and take messages, answer or refer queries as appropriate
• To provide a confidential and high standard general administrative support to the ward/unit, particularly with tasks such as recording DNA’s / cancellations and audit tool completion
• To ensure that all patient admissions, discharges and attendances are recorded accurately on Cerner or the relevant electronic system in real time.
• To assist with patient discharge arrangements by organising transport, liaising with other healthcare providers, arranging outpatient appointments and ensuring that relevant paperwork is available, complete and accompanies the patient
• To act at all times in accordance with Trust and local policies, procedures and guidelines.
• Maintain and manage the ward’s stationery supply, ensuring that the stock level is reviewed weekly and requesting new and replacement stocks of stationery, printers and label machine supplies as appropriate.
• To work on one’s own initiative and with minimal supervision, and to prioritise and plan one’s daily workload
• Ensure that trust policy on confidentiality is adhered to at all times.
• Nurseries and childcare vouchers
• Keep fit schemes across the Trust
• Our hospitals are located close to many attractions with easy and fast transport links to central London.
GENERAL RESPONSIBILITIES
Infection Control
Infection control is everyone’s responsibility. All staff, both clinical and non clinical, are required to adhere to the Trust’s Infection Prevention and Control policies and procedures and the Health Act (2006) Code of Practice for the prevention and control healthcare associated infections and make every effort to maintain high standards of infection control at all times thereby reducing the risk of Healthcare Associated infections.
It is the duty of every member of staff to take personal responsibility for the prevention and control of infection, as laid down in the Trust’s polices and procedures which reflect the statutory requirements of the Hygiene Code.
• To work in close collaboration with the Infection Control Team.
• To ensure that monitoring of clinical practice is undertaken at the agreed frequency.
• To ensure that the ward environments are cleaned and maintained to the highest standards; ensuring that shortfalls are rectified, or escalate as necessary.
• To ensure that all relevant monitoring data and issues are provided to the Directorate’s Governance structures.
• To ensure that all staff are released to attend infection control-related educational sessions and staff with specialist roles, e.g. link practitioners, are released to undertake their duties.
Health and Safety at Work
The post holder is required to:
• Take reasonable care for the health and safety of himself/herself and other persons who may be affected by their actions or omissions at work.
• Co-operate with the employer in ensuring that all statutory and other requirements are complied with.
Confidentiality & Data Protection
The post holder has a responsibility to comply with the Data Protection Act 1998 and maintain confidentiality of staff, patients and Trust business.
If you are required to process information, you should do so in a fair and lawful way, ensuring accuracy is maintained. You should hold information only for the specific registered purpose and not use or disclose it in any way incompatible with such a purpose.
You should disclose information only to authorised persons or organisations as instructed. Breaches of confidentiality in relation to information will result in disciplinary action, which may include dismissal. Employees are expected to comply with all Trust policies and procedures and to work in accordance of the Data Protection Act 1998. For those posts where there is management or supervision of other staff it is the responsibility of that employee to ensure that their staff receive appropriate training (e.g. HISS induction, organising refresher sessions for staff when necessary.)
Conflict of Interest
The Trust is responsible for ensuring that the services for patients in its care meet the highest standards. Equally, it is responsible for ensuring that staff do not abuse their official position, to gain or benefit themselves, their family or friends.
Equality and Diversity
The Trust values equality and diversity in employment and in the services we provide. It is committed to promoting equality and diversity in employment and will keep under review our policies and procedures to ensure that the job related needs of all staff working in the Trust are recognised. The Trust aims to ensure that all job applicants, employees or clients are treated fairly and valued equally regardless of sex, marital status, domestic circumstances, age, race, colour, disablement, ethnic or national origin, social background or employment status, sexual orientation, religion, beliefs, HIV status, gender reassignment, political affiliation or trade union membership. Selection for training and development and promotion will be on the basis of the individual’s ability to meet the requirements for the job.
You are responsible for ensuring that the Trust’s policies, procedures and obligation in respect of promoting equality and diversity are adhered to in relation to both staff and services.
Vulnerable Groups
• To carry out responsibilities in such a away as to minimise risk of harm to children, young people and vulnerable adults and to promote their welfare in accordance with the Children Act 2004, Working Together to Safeguard Children (2006) and No Secrets guidance (DH 2000).
• To demonstrate an understanding of and adhere to the trust’s child protection policies.
No Smoking
The Trust implemented a Smoke Free Policy and Procedure, which applies to all staff. Staff contravening this policy will be subject to disciplinary procedures.
Standards of dress
All staff are expected to abide by the Trust’s guidance on standards of dress.
This job description outlines the current main responsibilities of the post. However the duties of the post may change and develop over time and may therefore be amended in consultation with the post holder.
This advert closes on Monday 22 Apr 2024