Patient Advice and Liaison Service (PALS) Assistant
| Posting date: | 08 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 per annum |
| Hours: | Full time |
| Closing date: | 08 May 2024 |
| Location: | Upton, CH49 5PE |
| Company: | Wirral University Teaching Hospitals NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6093472/408-24-247 |
Summary
A Vacancy at Wirral University Teaching Hospital NHS Foundation Trust.
The role of Patient Advice and Liaison Service (PALS) Assistant is a crucial advocate for patients. The aim of PALS is to support timely resolution and support for patients and their families with questions or concerns in relation to the care and treatment provided by the Trust.
Management of questions and concerns can support patients to receive resolution to concerns quickly and efficiently to achieve the best outcome for both patient and service.
The PALS assistants will also support a patient to escalate concerns to formal complaints should resolution not be achieved.
• Liaison with patients and families via email, telephone or face to face contact to understand concerns and seek timely resolution.
• Lead discussions and correspondence with clinical colleagues to reach clear resolutions for patients and their families.
• Support the daily functioning of the Patient Experience Hub and liaison with Hospital Partners.
• Support patients and families to escalate concerns to formal complaints if timely resolution is not achieved.
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Full details of the job role can be seen in the attached job description, further details can be requested through a informal discussion with the recruiting manager.
This advert closes on Thursday 18 Apr 2024
The role of Patient Advice and Liaison Service (PALS) Assistant is a crucial advocate for patients. The aim of PALS is to support timely resolution and support for patients and their families with questions or concerns in relation to the care and treatment provided by the Trust.
Management of questions and concerns can support patients to receive resolution to concerns quickly and efficiently to achieve the best outcome for both patient and service.
The PALS assistants will also support a patient to escalate concerns to formal complaints should resolution not be achieved.
• Liaison with patients and families via email, telephone or face to face contact to understand concerns and seek timely resolution.
• Lead discussions and correspondence with clinical colleagues to reach clear resolutions for patients and their families.
• Support the daily functioning of the Patient Experience Hub and liaison with Hospital Partners.
• Support patients and families to escalate concerns to formal complaints if timely resolution is not achieved.
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Full details of the job role can be seen in the attached job description, further details can be requested through a informal discussion with the recruiting manager.
This advert closes on Thursday 18 Apr 2024
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