Customer Service Supervisor
| Posting date: | 08 April 2024 |
|---|---|
| Salary: | £30,000 per year |
| Hours: | Full time |
| Closing date: | 30 April 2024 |
| Location: | Basingstoke, Hampshire |
| Company: | Priority Appointments Ltd |
| Job type: | Permanent |
| Job reference: | CS TL |
Summary
Are you a passionate and hands-on leader? We're looking for an experienced Customer Service Team Leader with supervisory office experience to join our successful client in Basingstoke. In addition to a salary of 30k, enjoy 25 days annual leave, social events, a friendly working environment, free tea, coffee, biscuits and fruit, and free parking!
Please note that due to the location of the company, you MUST be a driver.
As the Customer Service Team Leader, you will be responsible for managing a two-person team and overseeing the day to day operations, making sure that KPIs are met and maintaining excellent communication links between departments on various levels.
As the Customer Service Team Leader you will enjoy:
• 8am - 5pm Monday to Friday (1 hour lunch)
• 25 days annual leave plus bank holidays
• Free parking on-site
• Free tea, coffee, biscuits and fruit
• Social events
• Medicash medical cover
• Company laptop
• Sick pay
• Company pension
• Training provided
As the Customer Service Team Leader you will be:
• Ensuring departmental KPIs are met
• Leading 2 team members and supporting them in handling day-to-day functions
• Maintaining the internal database to a highly accurate standard
• Liaising with customers, engineers, and other departments at various levels of the business
• Liaising with engineers regarding process of calls, closing jobs when completed and raising any necessary invoices
• Liaising with customers and credit control regarding invoice queries, settlement of invoices, credit notes and order processing
• and more
Who we're looking for:
We'd love to connect with candidates who have had 1+ years of experience in a supervisory office-based role and who have a real passion for leadership and a hands-on mentality. You will be PC literate with Excel experience and will be an excellent communicator. The ideal candidate should have an interest in the Engineering sector and be process-driven.
Please note that due to the location of the company, you MUST be a driver.
As the Customer Service Team Leader, you will be responsible for managing a two-person team and overseeing the day to day operations, making sure that KPIs are met and maintaining excellent communication links between departments on various levels.
As the Customer Service Team Leader you will enjoy:
• 8am - 5pm Monday to Friday (1 hour lunch)
• 25 days annual leave plus bank holidays
• Free parking on-site
• Free tea, coffee, biscuits and fruit
• Social events
• Medicash medical cover
• Company laptop
• Sick pay
• Company pension
• Training provided
As the Customer Service Team Leader you will be:
• Ensuring departmental KPIs are met
• Leading 2 team members and supporting them in handling day-to-day functions
• Maintaining the internal database to a highly accurate standard
• Liaising with customers, engineers, and other departments at various levels of the business
• Liaising with engineers regarding process of calls, closing jobs when completed and raising any necessary invoices
• Liaising with customers and credit control regarding invoice queries, settlement of invoices, credit notes and order processing
• and more
Who we're looking for:
We'd love to connect with candidates who have had 1+ years of experience in a supervisory office-based role and who have a real passion for leadership and a hands-on mentality. You will be PC literate with Excel experience and will be an excellent communicator. The ideal candidate should have an interest in the Engineering sector and be process-driven.