Housekeeper/Receptionist (MCH27)
| Posting date: | 08 April 2024 |
|---|---|
| Hours: | Part time |
| Closing date: | 08 May 2024 |
| Location: | Torquay, Devon |
| Remote working: | On-site only |
| Company: | Paymán Club |
| Job type: | Contract |
| Job reference: |
Summary
Mission for Housekeeper:
To ensure that our properties are maintained and presented to the highest standard possible- guests entering a property should always feel like they are the first one to have ever stayed at the property.
Outcomes:
To conduct a check-out inspection
To report any issue detected
To accurately estimate cleaning hours – obtain required information from Property Management System
To ensure supplies are available as necessary
To ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ need.
To provide basic housekeeping duties including replacing linens, changing and arranging the towels, emptying trash, restocking toilet supplies, vacuuming, dusting, and rearranging the room after guests check out.
To clean rooms and public areas, including vacuuming, dusting, picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets.
To transport dirty linens to correct areas to be cleaned and to restock areas with clean linens.
To Clean communal areas as and when required - collaborate closely with Property Manager and Maintenance Personnel in doing so
To ensure gardens look fully tidy and clean at all times
To ensure paved areas/slabs to be weed-free at all times
To Ensure the security of the building and guests
To actively detect guests’ needs and resolve them
To serve guests by any means of communication they require
To ensure smooth check-in and check-out tasks
To maintain updated records of bookings and payments in our Property Management System
To deal with special requests from guests
To respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems that arise
To keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff
To oversee maintenance and repairs in individual rooms and common areas.
Competencies:
Efficiency
Honesty/integrity
Attention to detail
Proactivity
Enthusiasm
High standards
Flexibility
To ensure that our properties are maintained and presented to the highest standard possible- guests entering a property should always feel like they are the first one to have ever stayed at the property.
Outcomes:
To conduct a check-out inspection
To report any issue detected
To accurately estimate cleaning hours – obtain required information from Property Management System
To ensure supplies are available as necessary
To ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ need.
To provide basic housekeeping duties including replacing linens, changing and arranging the towels, emptying trash, restocking toilet supplies, vacuuming, dusting, and rearranging the room after guests check out.
To clean rooms and public areas, including vacuuming, dusting, picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors and walls, sweeping and mopping tile floors, and cleaning toilets.
To transport dirty linens to correct areas to be cleaned and to restock areas with clean linens.
To Clean communal areas as and when required - collaborate closely with Property Manager and Maintenance Personnel in doing so
To ensure gardens look fully tidy and clean at all times
To ensure paved areas/slabs to be weed-free at all times
To Ensure the security of the building and guests
To actively detect guests’ needs and resolve them
To serve guests by any means of communication they require
To ensure smooth check-in and check-out tasks
To maintain updated records of bookings and payments in our Property Management System
To deal with special requests from guests
To respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems that arise
To keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff
To oversee maintenance and repairs in individual rooms and common areas.
Competencies:
Efficiency
Honesty/integrity
Attention to detail
Proactivity
Enthusiasm
High standards
Flexibility