Practice Manager
| Posting date: | 08 April 2024 |
|---|---|
| Salary: | £45,000.00 to £50,000.00 per year |
| Additional salary information: | £45000.00 - £50000.00 a year |
| Hours: | Full time |
| Closing date: | 17 May 2024 |
| Location: | Chesterfield, S41 8DU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5100-24-0000 |
Summary
KEY DUTIES AND RESPONSIBILITIES Patient Care Develop and record improvement consistent with the outcome of patient feedback Involve patients, families and carers in the identification of patient-centred concerns and priorities Dealing with Patient complaints in line with practice policy liaising with PALS or outside agencies when necessary Recording of significant events, shared learning and reporting to governing bodies where necessary Demonstrate empathy and compassion when communicating with patients, carers and relatives Evaluate the effectiveness of protocols and modify plans accordingly Encourage staff to adopt an integrated care approach meeting an individual patients needs Provide guidance to the administration and clinical teams Provide verbal and written advice to promote understanding and ensure a consistent approach to patient care Demonstrate analytical thinking, decision making, professionalism and leadership to ensure a high quality patient experience Maintain compliance with CQC regulations ensuring the practice meets the essential standards keeping accurate and legible evidence for inspection purposes Review correspondence and update protocols and policies if necessary Ensure service development is in line with local and national guidelines and complies with NHS contractual obligations in relation to patient care Monitor registrations and capitation reports Oversee and develop patient services with members of the management team including: repeat prescribing systems, appointment access, surgery timetables, staff rotas, performance targets and online access Strategy and Service Development Share and contribute expertise Communicate, motivate, and inspire others to deliver excellent standards of care Challenge restrictive cultures and champion new ways of working to deliver enhanced patient focused care and improved productivity Support the development of a learning organisation by identifying, challenging, and reporting poor performance which may affect patient safety Contribute to appropriate service developments and quality improvements project managing when required Make recommendations for change and lead on service improvement and delivery of key targets Shape services in accordance with local and national policies and drivers Monitor and challenge risk in relation to the practice Ensure practice has a robust and up to date Business Continuity Plan which includes iT security, backup maintenance and recovery plans Act as a professional champion and advocate for the practice Financial Resources/Management Oversee Practice accounts working with PA to reconcile statements income and expenditure Prepare accounting information at year end and liaise with accountant Monitor monthly cashflow forecasts and report to the Partners and Accountant appropriately Ensure financial claims are made within the relevant timeframes and maximise Practice income Understand and report on financial implications of contract changes Assess profitability of both Direct and Local Enhanced Services Support the Partners and iT staff to achieve maximum clinical targets for QOF Assist the Partners with value for money purchasing and contribute to profit by increasing income and reducing costs Pay Partners drawings and prepare PAYE salary information for employed staff Pay Tax and National Insurance and Pension contributions Update and record accurate pension information for both Partners, employed staff and GP locums Liaise with ICB or other providers regarding funding procurement Liaise with NHSE regarding Notional Rent Reviews Information Resources/Information Systems Responsibility to ensure all protocols and policies are reviewed and updated in line with recommended guidelines Help to identify and agree the minimum data set to be collected by self and others within the team and implement agreed methods of data collection. Supporting team members to analyse the information obtained and reporting findings Ensure data is kept in line with the practice records retention policy Update of appropriate Information Governance systems completing the practice annual DSP toolkit declaration and compliance for GDPR Convene meetings, preparing agenda's and minutes and chair as necessary Oversee the implementation of new iT and telephony systems and arrange necessary training Oversee the maintenance and content of the practice website and patient leaflets Autonomy/Scope within Role Work competently and autonomously without some supervision in accordance with practice policies and procedures Acknowledge limitations in own competence and only undertake activities for which competence can be assured Exercise professional judgment and expertise to create precedents and deal with problems. Apply best practice policy guidelines where appropriate Collaborate with relevant professionals to develop practice protocols Monitor and lead improvements to standards of patient care and patient access requirements Health and Safety Develop health and safety policies and procedures in line with current legislation and update changes promptly Assess and evaluate site to ensure building is properly maintained, safe, effective, fit for purpose and compliant in line with health and safety regulations Ensure practice has adequate and appropriate Insurance cover Ensure practice is compliant for cleanliness and infection control Arrange Legionella risk assessments Organise Fire Safety Inspections for Building and Fire Safety Equipment Ensure adequate security systems are in place and maintained for insurance and safety purposes Ensure calibration and repairs of practice equipment Complete practice disability access audit Record accidents in practice accident book and act on any concerns highlighted Complete health and safety risk assessments HR Recruitment and Retention Responsible for the recruitment and retention of all staff ensuring staff are legally and gainfully employed Manage staffing levels within practice budgets Responsibility for updating contractual information, staff handbook, job descriptions and well maintained personnel files Ensure staff are inducted in line with practice induction policies and adequately trained in order to fulfil their role Review salary pay scales annually inline with contractual uplifts and national living wage increases and implement increments at the correct employment anniversary. Arrange disclosure and barring checks Employment/Employment Law Deal with sickness and record in line with practice policy Resolve disputes and grievances adopting a no blame culture Deal with disciplinary matters in line with contract policies and gain legal advice for the Partners if necessary Oversee annual leave and Bank Holiday allocation in line with Patient Services and Practice Nurse Managers Record staff risk assessments where necessary Keep up to date with changes regarding employment legislation and update staff as necessary Training, Education and Staff Development Support colleagues to advance skills and develop Take responsibility for own continued professional development and contribute to the continuing professional development and appraisals of team members Make effective use of learning opportunities Undertake annual mandatory training updates in line with practice policies Engage in the appraisal process implementing effective monitoring systems Facilitate and promote a learning culture that encourages others to develop their full potential Encourage healthcare professionals to disseminate good practice