IT Admin Support Officer | Chelsea and Westminster Hospital NHS Foundation Trust
| Posting date: | 08 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,279 - £33,116 Incl. Inner London |
| Hours: | Full time |
| Closing date: | 08 May 2024 |
| Location: | London, SW10 0XB |
| Company: | Chelsea and Westminster Hospital NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6178172/289-CR-1541 |
Summary
• The IT Support Analyst provides support functions to the IM&T Department and the IT Director.
• The role reports directly to the IT Director
• The role directly supervises a part time band 3 administrator post
• Main location base will be the IT offices at Harbour Yard but role is required to cover all sites. Core hours will be 08:00 – 1600, Monday to Friday.
• The post holder is required to be onsite 5 days a week. This post may not be suitable for flexible working due to the requirement to provide onsite “front of house” duties at Harbour Yard.
• The post offers development opportunity and training to support the post holder apply for Digital Support Analyst role
• The IT Support Analyst provides support functions to the IM&T Department and the IT Director.
• The role reports directly to the IT Director
• The role directly supervises a part time band 3 administrator post
• Main location base will be the IT offices at Harbour Yard but role is required to cover all sites. Core hours will be 08:00 – 1600, Monday to Friday.
• The post holder is required to be onsite 5 days a week. This post may not be suitable for flexible working due to the requirement to provide onsite “front of house” duties at Harbour Yard.
• The post offers development opportunity and training to support the post holder apply for Digital Support Analyst role
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England.
We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
• We employ over 7,000 staff and 500 volunteers
• We treat someone in A&E every 90 seconds
• We deliver a baby every 50 minutes
• We operate on a patient every 16 minutes
• We do 50 imaging procedures each hour
• We serve a diverse population of 1.5 million from the beginning to the end of life
Our values
Our PROUD values demonstrate to staff, patients and the public the standards of care and experience they should expect from our services:
• Putting patients first
• Responsive to patients and staff
• Open and honest
• Unfailingly kind
• Determined to develop
Key responsibilities• The IT Support Analyst provides support functions to the IM&T Department and the IT Director.
• The role reports directly to the IT Director
• The role directly supervises a part time band 3 administrator post
• Main location base will be the IT offices at Harbour Yard but role is required to cover all sites. Core hours will be 08:00 – 1600, Monday to Friday.
• The post holder is required to be onsite 5 days a week. This post may not be suitable for flexible working due to the requirement to provide onsite “front of house” duties at Harbour Yard.
• The post offers development opportunity and training to support the post holder apply for Digital Support Analyst role
Key working relationships• Operations teams
• Applications teams
• Development teams
• Cyber security team
• IT Director
• Administrative support staff in other directorates and other NWL IT departments
• External agencies
Roles and responsibilities• Providing “Front of House” reception duties for the Harbour Yard IT Offices
• Managing procurement requests from Trust staff for IT hardware/software purchases raised through the ServiceNow IT service management system.
• Raising purchase orders and receiving goods delivered to Harbour Yard Offices
• Setting up new suppliers on the procurement system
• Managing the onsite stock of equipment coming and going at Harbour Yard IT offices.
• Obtaining and preparing quotes for IT equipment for business cases
• Fire Marshal for IT Offices at Harbour Yard
• Managing diary and booking appointments and rooms for IT Director
• Managing compliance of statuary and mandatory training of IT department staff. Ensuring staff complete their training and remain compliant.
• Managing orders for stationary and keeping track of stock
• Creating and maintaining department email distribution lists
• Preparing PowerPoint, Word, Excel documents for IT Director
• Tracking audit actions assigned to IT Director.
• Assisting department with administration tasks.
• Evaluating and testing software and applications. Carry out tasks in test scripts and record results of testing.
• Shadow the Digital Support Analyst role.
• Obtain Microsoft and ITIL accreditations through formal training opportunities offered
IM&T Administrative Support• Support the smooth and efficient running of the IM&T service, providing a triage point for all Procurement and HR processing
• Directly liaise with all IM&T staff to ensure the department maintains compliance with all Stat Man training requirements. Escalate any noncompliance to the IT Director.
• Directly liaise with IM&T Managers to ensure PDRs for all staff are completed and submitted in line with Trust requirements
• To maintain excellent communication with all managers and staff promoting a positive image of the Trust at all times
• To have a good working knowledge of HR and Procurement systems, provide guidance to IM&T managers in the understanding of the systems and completion of forms and purchase orders.
• Promote and provide technical support to managers and employees in the use of HR, Procurement and Finance systems
• Ensure that all procurement requests in the IT Service Management system are processed and tracked effectively, with accurate and timely progress updates
• Ensure that relevant HR databases such as ESR, SBS, Healthroster, are used effectively, and that information is accurate and up-to-date
• Setting up and maintaining the IT department shared drives and ensuring correct filing of all documents
• Ensuring copies of all contracts are lodged with Trust Procurement team
• Managing diary of IT Director and liaising with other services to resolve appointment issues
• Keeping track of papers that need to be submitted to various Trust Boards and Committees and ensuring these are recorded in IT Directors diary for action
This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and his/her manager.
All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staff.
This advert closes on Monday 22 Apr 2024
• The role reports directly to the IT Director
• The role directly supervises a part time band 3 administrator post
• Main location base will be the IT offices at Harbour Yard but role is required to cover all sites. Core hours will be 08:00 – 1600, Monday to Friday.
• The post holder is required to be onsite 5 days a week. This post may not be suitable for flexible working due to the requirement to provide onsite “front of house” duties at Harbour Yard.
• The post offers development opportunity and training to support the post holder apply for Digital Support Analyst role
• The IT Support Analyst provides support functions to the IM&T Department and the IT Director.
• The role reports directly to the IT Director
• The role directly supervises a part time band 3 administrator post
• Main location base will be the IT offices at Harbour Yard but role is required to cover all sites. Core hours will be 08:00 – 1600, Monday to Friday.
• The post holder is required to be onsite 5 days a week. This post may not be suitable for flexible working due to the requirement to provide onsite “front of house” duties at Harbour Yard.
• The post offers development opportunity and training to support the post holder apply for Digital Support Analyst role
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England.
We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
• We employ over 7,000 staff and 500 volunteers
• We treat someone in A&E every 90 seconds
• We deliver a baby every 50 minutes
• We operate on a patient every 16 minutes
• We do 50 imaging procedures each hour
• We serve a diverse population of 1.5 million from the beginning to the end of life
Our values
Our PROUD values demonstrate to staff, patients and the public the standards of care and experience they should expect from our services:
• Putting patients first
• Responsive to patients and staff
• Open and honest
• Unfailingly kind
• Determined to develop
Key responsibilities• The IT Support Analyst provides support functions to the IM&T Department and the IT Director.
• The role reports directly to the IT Director
• The role directly supervises a part time band 3 administrator post
• Main location base will be the IT offices at Harbour Yard but role is required to cover all sites. Core hours will be 08:00 – 1600, Monday to Friday.
• The post holder is required to be onsite 5 days a week. This post may not be suitable for flexible working due to the requirement to provide onsite “front of house” duties at Harbour Yard.
• The post offers development opportunity and training to support the post holder apply for Digital Support Analyst role
Key working relationships• Operations teams
• Applications teams
• Development teams
• Cyber security team
• IT Director
• Administrative support staff in other directorates and other NWL IT departments
• External agencies
Roles and responsibilities• Providing “Front of House” reception duties for the Harbour Yard IT Offices
• Managing procurement requests from Trust staff for IT hardware/software purchases raised through the ServiceNow IT service management system.
• Raising purchase orders and receiving goods delivered to Harbour Yard Offices
• Setting up new suppliers on the procurement system
• Managing the onsite stock of equipment coming and going at Harbour Yard IT offices.
• Obtaining and preparing quotes for IT equipment for business cases
• Fire Marshal for IT Offices at Harbour Yard
• Managing diary and booking appointments and rooms for IT Director
• Managing compliance of statuary and mandatory training of IT department staff. Ensuring staff complete their training and remain compliant.
• Managing orders for stationary and keeping track of stock
• Creating and maintaining department email distribution lists
• Preparing PowerPoint, Word, Excel documents for IT Director
• Tracking audit actions assigned to IT Director.
• Assisting department with administration tasks.
• Evaluating and testing software and applications. Carry out tasks in test scripts and record results of testing.
• Shadow the Digital Support Analyst role.
• Obtain Microsoft and ITIL accreditations through formal training opportunities offered
IM&T Administrative Support• Support the smooth and efficient running of the IM&T service, providing a triage point for all Procurement and HR processing
• Directly liaise with all IM&T staff to ensure the department maintains compliance with all Stat Man training requirements. Escalate any noncompliance to the IT Director.
• Directly liaise with IM&T Managers to ensure PDRs for all staff are completed and submitted in line with Trust requirements
• To maintain excellent communication with all managers and staff promoting a positive image of the Trust at all times
• To have a good working knowledge of HR and Procurement systems, provide guidance to IM&T managers in the understanding of the systems and completion of forms and purchase orders.
• Promote and provide technical support to managers and employees in the use of HR, Procurement and Finance systems
• Ensure that all procurement requests in the IT Service Management system are processed and tracked effectively, with accurate and timely progress updates
• Ensure that relevant HR databases such as ESR, SBS, Healthroster, are used effectively, and that information is accurate and up-to-date
• Setting up and maintaining the IT department shared drives and ensuring correct filing of all documents
• Ensuring copies of all contracts are lodged with Trust Procurement team
• Managing diary of IT Director and liaising with other services to resolve appointment issues
• Keeping track of papers that need to be submitted to various Trust Boards and Committees and ensuring these are recorded in IT Directors diary for action
This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and his/her manager.
All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staff.
This advert closes on Monday 22 Apr 2024