Helpdesk Operative
| Posting date: | 07 April 2024 |
|---|---|
| Salary: | £12.75 per hour |
| Additional salary information: | Competitive |
| Hours: | Part time |
| Closing date: | 06 May 2024 |
| Location: | Stoke-On-Trent, ST4 6QG |
| Company: | Sodexo Ltd |
| Job type: | Permanent |
| Job reference: | SDX/TP/732126/124573 |
Summary
As a Helpdesk Operative at Sodexo in Royal Stoke University Hospital - Newcastle-under-Lyme, you will be the first point of contact, receiving and accurately logging all technical facilities management service requests. With an eye for detail, you will assign the tasks to the relevant Sodexo facilities management teams to complete. The role demands excellent organisational and communication skills, and the ability to work in a challenging environment. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
What you’ll do:
- Answer direct phone calls and E-mails
- Accurately log all service requests
- Assign service requests
- Prepare and distribute reports
- Provide general administrative support to the team
What you bring:
- Computer literacy – MS office packages
- Excellent team ethos and superb communication skills
- Ability to prioritise tasks and remain calm under pressure
- Previous experience in a helpdesk environment is advantageous, but a can-do attitude and complete customer focus will tick the box
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan
- A death in Service benefit for colleagues who pass away whilst employed by Sodexo
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment
- Competitive compensation
- Full training and full protective uniform supplied
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
Package DescriptionRoyal Stoke University Hospital is recruiting for a Helpdesk Operative. We are looking for someone who is dedicated to supporting both our staff and patients, offering assistance, answering inquiries, and resolving issues promptly and efficiently.
- Hours: 26.25 per week
- Shift pattern: 4 on 4 off off: 3pm-9pm
- Rate of pay:£12.75 per hour
Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: Royal Stoke University Hospital
About The CompanyAbout Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
Click here to read more about what we do to promote an inclusive culture.