Quality Partner Community, 35 hours per week, working in East Lancashire. Driver Essential
| Posting date: | 07 April 2024 |
|---|---|
| Salary: | £45,114.0 per year |
| Additional salary information: | £45,114 per annum |
| Hours: | Full time |
| Closing date: | 07 May 2024 |
| Location: | Blackburn, Lancashire, BB1 1EX |
| Company: | Alternative Futures Group |
| Job type: | Permanent |
| Job reference: | REF-I0-FILLBC5 |
Summary
Alternative Futures Group is the North West’s largest Mental Health and Learning Disability charity.
With a strong track record over 30 years, we work locally in the community and through our Treatment and Recovery Centres to provide a wide range of innovative and bespoke care services.
We have a vision to create a world where people control their lives. Here at AFG, we pride ourselves on helping the people we support to design, develop and ‘own’ the support they receive by planning this with them; we support people to make informed choices and increase their own independence; and we support people to maintain their own health, wellbeing and living environment. These principles are really important to us.
As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our AFG family. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.
At AFG we also recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you!
In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.
Job Purpose
Alternative Futures Group has an ambition to be a sector leader in quality, value and personal outcomes over the next 3 years by delivering:
- A person-centred, strengths-based, & outcome-focused support model that supports active citizenship, health and well-being.
- CQC ratings of Good or Outstanding in all services and domains.
- A philosophy of continuous improvement, co-production & innovation.
The Quality Partner - Community role will deliver the quality improvement agenda at locality level, building the quality matters culture in every person, including the people we support. Thus, improving personal outcomes, user experience and organisational effectiveness.
The role will provide support to operational managers to improve the quality of service delivery, ensuring services meet or exceed quality standards and regulatory requirements.
They will support and develop innovative solutions to service issues and promote the application of structured quality improvement methodologies.
Dimensions
- Responsible for implementing systematic quality improvement projects to provide safe and effective care based on KPIs, themes & trends analysis, lessons learned, audit activity, evidence-based practice and sector standards of excellence.
- Providing support to operations to improve the quality of service delivery, ensuring services meet or exceed quality standards and regulatory requirements.
- There is no budget responsibility.
Principal Accountabilities
- Use a structured programme of audit actions, KPIs, themes and trends to manage systematic quality improvement projects using a standardised QI model.
- Support the person supported engagement and co-production agenda involving people with lived experience in quality monitoring and improvement.
- Coordinate, and report on, quality, safety and operational outcome measures at locality level.
- Maintain regulatory compliance and improve CQC ratings in all services and domains at locality level.
- Conduct pre-inspection audit activity and preparation in support of Registered Managers.
- Undertake themed operational, quality and safety audits.
- Analyse all audit activity to monitor and report KPIs, identify and report on themes and trends for good practice and areas for improvement and lessons learned at locality level.
- Develop, and coordinate, service delivery improvement plans.
- Produce a monthly quality and safety report for the Quality Improvement Manager Community.
- Produce any other quality and safety reports as required internally and externally.
- Monitor and report on restrictive interventions across the locality and support the Regional Managers and Registered Managers to reduce the use of restrictive interventions.
- Analyse and report on significant events across the locality and support the Regional Managers and Registered Managers to reduce the frequency, severity and impact of significant events.
- Undertake investigations of serious incidents across the division and organisation.
- Provide expert support, advice and guidance to operational managers to improve the quality of service delivery, ensuring services meet or exceed quality standards and regulatory requirements.
- Coaching operational managers on quality, safety and improvement, personalisation, co-production and outcomes.
Person Specification - Essential Requirements:
Skills & Knowledge
- Resilient and able to work at a pace and manage competing priorities.
- Highly numerate and excellent analytical skills.
- Excellent communication skills (both verbal and written) to both operational and corporate colleagues.
- IT literate.
- An understanding of contemporary models of mental health, learning disability and autism support in adult social care.
- An understanding of relevant health and social care legislation and regulatory frameworks.
- Awareness of the policy context of adult social care.
Values and Attitudes
- Passion for making a positive difference in the lives of others
- Commitment to AFG values
Experience
- At least 2 year’s experience working in adult social care supporting people with learning disability, autism or mental health problems.
- Experience of working within a creative and innovative environment, and using a range of reporting tools and evidence to inform and improve practice.
- Experience of CQC regulatory compliance framework and maintaining high standards of quality and safety.
- Monitoring and reporting quality, safety and operational KPIs for assurance and improvement.
Qualifications & Training
- NVQ Level 4 or equivalent
Other
- Car driver with full license.
- Ability to travel across the North West.
- Expectation to be in services at least 4 day per week.
This role is Band II as per our structure.
Proud member of the Disability Confident employer scheme