Central Referral Unit Co-Ordinator | Kent Community Health NHS Foundation Trust
| Posting date: | 05 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 pro rata per annum |
| Hours: | Part time |
| Closing date: | 05 May 2024 |
| Location: | Dover, CT16 1RH |
| Company: | Kent Community Health NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6188968/846-6188968-EP |
Summary
Are you looking for a rewarding career path where you can make a difference? If so, KCHFT would like to hear from you! As a Team Adviser/administrator within the Adult Health Improvement Central Access Team, you’re the first point of contact for our clients. When our clients contact our service, you’ll be the voice at the end of the line. It’ll be up to you to assess their needs and sign post them to the most appropriate service. What will the role involve?
• Handling/ making inbound and outbound calls from members of the public and healthcare professionals
• Providing appropriate responses and advice to clients
• Ensuring a high level of customer care is always provided
• Escalating calls when required
• Attend and contribute to team meetings
• Build relationships with colleagues to enhance the team working environment
Previous experience is welcome but not essential just a willingness to learn and respond well to feedback. We provide full induction training, regular coaching and the support and encouragement needed to get you off to the best start. We also offer a generous NHS pension, annual leave entitlement and a competitive pay framework to progress through. This role is based between the Cairn Ryan Centre in Dover and home- working.
So, if you’re customer focused, empathetic and up for a new challenge then we would love to hear from you!
Interviews will be conducted as a group Assessment day format.
Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.
One of the largest community NHS trusts in the UK, KCHFT are rated ‘outstanding’ by the CQC. We’ve got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our valuesCompassionateAspirationalResponsiveExcellent
We’re committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.
Flexibility is another way we do this. In the NHS, we’re reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both
Looking for professional development? We can support that too! Ourcareer pathwayswill help you achieve your aspirations
One of the largest community NHS trusts in the UK, KCHFT are rated ‘outstanding’ by the CQC. We’ve got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our valuesCompassionateAspirationalResponsiveExcellent
We’re committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.
Flexibility is another way we do this. In the NHS, we’re reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both
Looking for professional development? We can support that too! Ourcareer pathwayswill help you achieve your aspirations
This advert closes on Wednesday 24 Apr 2024