Helpdesk Systems Dispatcher | 2gether Support Solutions
| Posting date: | 05 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 per annum |
| Hours: | Full time |
| Closing date: | 05 May 2024 |
| Location: | Margate, CT9 4AN |
| Company: | 2gether Support Solutions |
| Job type: | Permanent |
| Job reference: | 6175335/J389-6175335QEQM |
Summary
We have a new Helpdesk Systems Dispatcher opportunity available at the QEQM Hospital in Margate.
This is a full time permanent position working 5 out of 7 days per week on rota. Shifts include: 6am to 2pm & 2pm to 10pm
The role will report into the Porter Manager of the site and will be primarily responsible for managing a comprehensive facilities helpdesk dispatching service, supporting all soft Facilities Management which includes domestic, portering and logistics services.
Its a fast paced role where no two days are the same. That said, the ideal candidate would be able to adapt to quick change, challenging environments and have their finger on the pulse.
Key Responsibilities:
• To provide a friendly, efficient and courteous service to both internal and external customers, demonstrating high standards of customer service at all times.
• To act as a key contact and representative of the Soft facilities management services when working with the client and their staff, ensuring that good relationships are developed and maintained.
• To respond to all service requests in compliance with the agreed performance indicators, dispatching service resources productively and effectively using the `Agility` Computed Aided Facilities Management system.
• Ensure that information and activity data is input in a timely and accurate manner, supporting prioritisation of service demands and outcomes.
• To fully co-operate with other staff, and actively participate as part of the team to ensure efficient running of the Soft FM services.
The Ideal Candidate:
• Experienced multi tasker
• Able to adapt to change well
• Enjoys a fast paced environment
• Can work under pressure and keep their cool when its busiest
• Excellent IT Skills
• High quality Customer Service skills
• Professional telephone manner
• Particular attention to detail
• Displays the utmost confidentiality
• Capacity to deal with distressed/angry callers
• Ability to work unsupervised
• Excellent literacy skills
Why work with us?
• Generous annual leave allowance plus the opportunity to buy or sell leave
• Company Pension
• Onsite childcare facilities
• Cycle to Work Scheme
• Employee Assistant Programme with Health Assured
We offer discounts and savings that make a difference to you including:
• Discounted travel, accommodation, airport parking, holidays, skiing and travel extras
• Subsidised bus pass
• Health and beauty, gifts, toys, fashion and entertainment
• Training and development opportunities including BICS and functional skills training
Social values are at the core of 2Gether Support Solutions. We welcome applications from all backgrounds to encourage a diverse and inclusive workforce.
Please see attached job description below for full range of job duties.
This advert closes on Monday 8 Apr 2024