Switchboard Operator | University Hospitals of Leicester NHS Trust
| Posting date: | 05 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 per annum |
| Hours: | Part time |
| Closing date: | 05 May 2024 |
| Location: | Leicester, LE1 5WW |
| Company: | University Hospitals of Leicester |
| Job type: | Permanent |
| Job reference: | 6170051/358-6170051-EF |
Summary
We are currently recruiting for 3 Switchboard Operators to work in our busy 24/7 Switchboard based at the below sites, with the below shift pattern:These are permanent vacancies:
1. Mon - 2230-0800, Tue, Wed & Thu- 2200-0800, based at the Leicester Royal Infirmary - 37.50 Hour
2. Wed & Thu - 1000-1600, Fri -1000-1630 and Sat 1430-2100, based at the Leicester Royal Infirmary – 25 Hour
3. Mon - Fri - 1130-1630 – 25 Hour
The successful candidate will need to be a well-organised person with excellent interpersonal skills to work in our busy Switchboard. You will be the first point of contact for all our Patients and Visitors who contact us via the phone. It is essential that you have excellent communication skills and a good telephone manner. Experience of working in a customer focused/Switchboard environment, together with GCSE English & Maths and accurate keyboard skills are essential. Working in a Switchboard/ Call Centre environment or similar is desirable, although not essential, as full training will be given.
The hours are as stated above but there will be times when flexibility is needed to fill gaps during our busy period and to cover for sickness and annual leave at short notice. During the first few weeks flexibility will be required when you will need to attend training sessions and shadow other staff members
Previous candidates need not apply.
Please be aware that this role does not offer sponsorship
For further details / informal visits contact:
Mayur Kachela, Customer Service Centre Manager, on 07500 982862.
The successful candidate will need to be a well-organised person with excellent interpersonal skills to work in our busy Switchboard. You will be the first point of contact for all our Patients and Visitors who contact us via the phone. It is essential that you have excellent communication skills and a good telephone manner. Experience of working in a customer focused/Switchboard environment, together with GCSE English & Maths and accurate keyboard skills are essential. Working in a Switchboard/ Call Centre environment or similar is desirable, although not essential, as full training will be given.
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
• To provide a comprehensive service for receiving and initiating calls from external and internal sources, be competent in operating an AC-Win PC Based Console/or similar system.
• Providing a welcoming service for routine enquires and assistance to staff users and the general public, ensuring appropriate assistance is provided.
• Testing Emergency Telephones, Fire bleeps and Cardiac Arrest bleeps ensuring all relevant documentation are accurately completed.
• Deal with incoming fax messages for departments within the Trust, documenting its time of arrival, time of notification and collection
This advert closes on Friday 19 Apr 2024