Clerk/Receptionist | The Newcastle upon Tyne Hospitals NHS Foundation Trust
| Posting date: | 05 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,383 per annum |
| Hours: | Full time |
| Closing date: | 05 May 2024 |
| Location: | 317 01 Royal Victoria Infirmary, NE1 4LP |
| Company: | The Newcastle upon Tyne Hospitals NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 6180311/317-2024-12-042 |
Summary
We are seeking a bright and friendly individual to join our administration and reception team to support the Pre-Assessment service across the Freeman and Royal Victoria Hospitals. Our administration and reception team are busy and diverse services and our clinicians rely on the administration teams to provide an effective, efficient service to support them to provide exceptional care to our patients.
You will need to be able to prioritise the needs of our busy teams using organisation skills. You will need to be calm and self-motivated with an adaptable, positive and flexible approach to challenging and changing situations. The post will involve contact with patients and families both face to face and via telephone and so good communication skills are essential to this role.
Working knowledge of computer systems and applications will be beneficial to the role and support to understand and learn the trust digital systems will be available to the successful candidate.
• Interview date: 17 April 2024
• 37 hours 30 minutes/week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
• Utilise the electronic patient record on a daily basis to keep accurate records and book appointments.
• Manage and deal with calls from patients, service users, families, carers and other professionals.
• Support the team to carry out admin tasks that are required to maintain the good working flow of the service
• Reception duties.
• Administrative tasks such as photocopying, filing, scanning and uploading documents to maintain accurate patient records and pre-assessment service records.
Use a variety of electronic systems (Office, PowerChart, SchApptbook, PMOffice)
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
• To provide an effective and efficient out-patient reception and administrative service within the terms and conditions of the NHS Guidelines, ensuring that a high quality of customer care is delivered.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
This advert closes on Tuesday 9 Apr 2024
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.