Ticket Office Supervisor
| Posting date: | 05 April 2024 |
|---|---|
| Salary: | £33,000.00 per year |
| Hours: | Full time |
| Closing date: | 05 May 2024 |
| Location: | OX1 1HS |
| Company: | First Group PLC |
| Job type: | Permanent |
| Job reference: | 025081 |
Summary
Salary - £33,000 per annum
Who are we?
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.
About the job?
As the Ticket Office Supervisor, you will undertake every aspect of this role for Oxford Station. This includes maintaining cash handling, all clerical duties in relation to this position, supporting a team of Customer Sales Advisors and ensuring that the highest standards are met by following company processes and procedures.
Your main responsibilities will be:
-Providing the highest level of customer service and being proactive to customer needs
-Ensuring that all accountancy and other documentation are completed with accuracy
-Leading, coaching and briefing the sales office team to deliver accurate and impartial ticket retailing and great customer service
-Ensuring the operation of the self-service ticket machines, including routine maintenance, cleaning and basic fault finding.
You'll need to be:
-Able to deliver exceptional front line customer service
-Able to understand customer requirements and expectations
-A self-motivated individual with a can do attitude
-Able to work under pressure
-Able to lead a team
-Confident when decision making.
As a minimum, you will need to have:
-Evidence of leading a team
-Cash handling experience
-Strong verbal and written communication skills
-Attention to detail
-Customer Service experience
-Evidence of numerical ability
Working pattern?
This role involves working shifts including weekends and Bank holidays.
Additional information?
Applicants will be invited to undertake a situational judgement test (SJT). Those who successfully pass the SJT will be short listed, and those who are successful at that stage are then invited to a competency based interview.
The Reward?
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
Who are we?
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.
About the job?
As the Ticket Office Supervisor, you will undertake every aspect of this role for Oxford Station. This includes maintaining cash handling, all clerical duties in relation to this position, supporting a team of Customer Sales Advisors and ensuring that the highest standards are met by following company processes and procedures.
Your main responsibilities will be:
-Providing the highest level of customer service and being proactive to customer needs
-Ensuring that all accountancy and other documentation are completed with accuracy
-Leading, coaching and briefing the sales office team to deliver accurate and impartial ticket retailing and great customer service
-Ensuring the operation of the self-service ticket machines, including routine maintenance, cleaning and basic fault finding.
You'll need to be:
-Able to deliver exceptional front line customer service
-Able to understand customer requirements and expectations
-A self-motivated individual with a can do attitude
-Able to work under pressure
-Able to lead a team
-Confident when decision making.
As a minimum, you will need to have:
-Evidence of leading a team
-Cash handling experience
-Strong verbal and written communication skills
-Attention to detail
-Customer Service experience
-Evidence of numerical ability
Working pattern?
This role involves working shifts including weekends and Bank holidays.
Additional information?
Applicants will be invited to undertake a situational judgement test (SJT). Those who successfully pass the SJT will be short listed, and those who are successful at that stage are then invited to a competency based interview.
The Reward?
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/