Accommodation Placement Officer/Admin – Housing
| Posting date: | 05 April 2024 |
|---|---|
| Salary: | £18.27 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 04 May 2024 |
| Location: | Woolwich, Greenwich, SE186HQ |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Greenwich RQ1240660 |
Summary
What's involved with this role:
Temporary Accommodation Placement Officer/Admin – Housing
Reference no: Greenwich RQ1240660
Pay Rate: £18.27 per hour PAYE
Hours per week: 35 Monday – Friday, normal working hours
Role Length: This opening assignment is for 3 months
City: Woolwich, Greenwich
Basic DBS disclosure is listed as a requirement for this role
The purpose of the role is to provide administrative and customer access support to the Temporary Accommodation Team. Undertake sign up of applicants being admitted to temporary accommodation.
Key Responsibilities:
Provide housing service advice and information to customers by telephone, email or in person as part of a reception service. To signpost clients to other services and departments as required.
Work late as and when the service demands. This is to assist late comers for temporary accommodation.
Ring around daily to secure properties for the use of emergency overnight accommodation.
Follow up any interest from prospective new landlords as directed by Senior Access & Support Officer, provide them with the relevant information and inform them of the nightly rate.
Allocate properties in accordance with client risks and general circumstances ensuring suitability in line with housing legislation.
Ensure properties are health & safety compliant and have up to date safety certificates to enable letting. To check the certificates and ensure they are compliant
Negotiate nightly rate for properties which are outside of the Pan London Rate.
Provide information about the temporary accommodation offered and to ensure that the overnight agreement and licence is completed.
Undertake rent accounting procedures, including setting up and the termination of tenancy accounts. To take rent payments via telephone.
Be responsible for providing an effective administrative support service to managers and staff within the service, as required.
Develop and maintain a variety of information systems; gathering and collating general information, monitoring actions and supporting the efficient delivery of service to customers.
Create and update customer records on the Council’s database systems, inputting accurate information and providing data and reports as required
Be responsible for ensuring that incoming/outgoing correspondence and complaints are efficiently received logged and distributed, and to support staff and managers to achieve Council service standards in responding to correspondence.
Support the efficient document management of electronic and paper records, including scanning, shredding and archiving as appropriate.
Arrange meetings and case conferences including room bookings and refreshments, preparation of agenda and associated papers, taking notes and producing minutes.
Be responsible for processing accounts and monitoring expenditure, extracting information from manual and computer systems for the provision of reports. To be responsible for identifying, investigating and dealing with discrepancies and to bring unresolved discrepancies to the attention of the Senior Access and Support Officer.
Order equipment, stationery and other items as required by the Service Manager and to ensure the efficient and accurate payment of invoices.
Undertake projects and support initiatives and events as required by the Senior Access and Support Officer.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.
If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
***Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
Skills & Experience:
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience in a variety of administration duties, be computer literate and willing to learn new I.T skills.
Excellent customer service experience
Ability to build good relationships with other departments, landlords and external organisation
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
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Job Ref: Greenwich RQ1240660
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.