Customer Service Lead
| Posting date: | 04 April 2024 |
|---|---|
| Salary: | £30,000 to £38,000 per year |
| Additional salary information: | £33 - £37K per annum, DOE + Benefits |
| Hours: | Full time |
| Closing date: | 04 May 2024 |
| Location: | M34 3QA, M34 3QA |
| Company: | TribePost Ltd |
| Job type: | Permanent |
| Job reference: | UNICSLMR040424 |
Summary
Customer Service Lead
Location: Manchester M34 3QA
Salary: £33 - £37K per annum, DOE + Benefits
Contract: Permanent, Full time
Hours of Work: Monday to Thursday 08.00 to 17.00 Friday 08.00 to 13.00
Benefits:
* Competitive Salary (£33 - £37K per annum, DOE)
* 33 days holiday per year (inclusive of public holidays)
* Contributory Pension Scheme
* Onsite parking
* Life insurance
Unitrunk Ltd is one of the UK's leading manufacturers of steel cable management systems with distribution centers throughout the UK. We are currently looking to recruit a Customer Service Lead for our Croydon Depot.
Customer Service Lead - The Role:
Responsible for managing the daily operational interface between the Customer and the depot.
Main duties and responsibilities:
* Be responsible for ensuring all Quotations and Sales Orders are processed and completed in a timely fashion
* Proactively manage effective working relationships with customers ensuring that all customer services issues are dealt with in a professional and timely manner
* Be responsible for purchasing any goods required to meet specific customer needs
* Ensure that all returns are agreed and processed in accordance with company policy
* Manage all customer complaints using the complaints procedure
* Be responsible for planning all workflow through the depot
* Provide relevant reports in line with company procedures
* Be responsible for ensuring that all company policies are adhered to within the depot
* Ensure that fleet management requirements are fully adhered to
* Co-ordinate cycle counting and monthly/bi-annual stock checks
Customer Service Lead - The Candidate:
The successful candidate will be a self-starter who is highly motivated and driven.
* Experience of directly managing personnel on a daily basis and allocating tasks to specific individuals.
* Experience of taking responsibility for the workflow within a team of people and meeting deadlines based on business needs.
* Must have experience working with computerized business systems.
* Good commercial knowledge of sales processes such as sales order processing, quotations etc.
* Excellent communication and organizational skills are essential for this role.
* Knowledge of the electrical wholesale industry would be advantageous
If you wish to begin a career with the opportunity to progress in a business-to-business environment, please click APPLY and send us your up-to-date CV and cover letter today!
No Agencies please.