Customer Service Administrator
| Posting date: | 19 April 2024 |
|---|---|
| Salary: | £22,177 per year |
| Hours: | Full time |
| Closing date: | 04 May 2024 |
| Location: | Edinburgh, Edinburgh, EH3 9PE |
| Company: | Diligenta |
| Job type: | Permanent |
| Job reference: | Dgenta02135_1712237801 |
Summary
Customer Service Administrator
Job Reference: Dgenta02135
Role Grade: A3
Location: Edinburgh, EH3 9PE
Summary of the role
As a Customer Service Administrator, you will be providing support to the customer service team of a major financial company. Working in the back office, you'll be ensuring business administrative duties are compliant by organising and providing support to the members of our customer service team. This consists of filing, sending, and receiving post, stationary requisitions and aiding the financial administration department.
What you'll be doing
- Understand their needs and respond appropriately to ensure satisfaction.
- Work meticulously and swiftly to uphold quality standards.
- Organise and provide support to the members of the customer service team.
- Filing, sending and receiving post stationary requisitions.
- Aiding the financial administration department.
- Proactively identify and implement opportunities to enhance process efficiency and customer experience.
- Pursue continuous personal development to meet evolving customer demands across various channels.
- Acquire new skills and knowledge to enhance service delivery.
- Ensure compliance with contractual and legal obligations, including Diligenta's corporate policies and guidelines.
- Uphold standards in Data Protection, Information Security, Anti-Financial Crime, and other compliance areas.
- Meet individual, team, and departmental KPIs to ensure effective service delivery.
- Effectively manage personal workload to meet targets and support team objectives.
What we're looking for
- A passion for helping people and providing great service. This may have been gained through work in a call centre environment, retail, hospitality, travel or other customer focussed environments.
- A desire to learn. From day one, we will invest in your professional development by providing extensive group and personalised training that will assist with your growth as a first-class Customer Service Representative.
- Familiarity using Microsoft Office (Excel, Word etc) and a variety of computer systems.
- Must possess and demonstrate a helpful, can-do and service-oriented outlook, with the ability to work under pressure and meet tight deadlines in a team environment, being discreet when dealing with confidential information.
- Must be self-motivated, proactive going beyond the call of duty, have a keen eye for detail, be result-oriented and have an ability to stay calm under pressure and in uncertainty.
The Hiring Manager to contact is.
Zoe Hutchinson, zoe.hutchinson@diligenta.co.uk