Service Delivery Manager
| Posting date: | 04 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 04 May 2024 |
| Location: | B37 7ES |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 50775 |
Summary
Position overview:
Working within Central Government & Defence Operations Helpdesk, in a fast paced and challenging environment you will be providing Facilities Management support and Customer Service 24/7, 365 days per year. You will ensure you motivate and drive your team to deliver and effective service through coaching, mentoring, development and quality management to deliver the exceptional every day. Furthermore, you will be responsible for consistently thinking and acting innovatively to generate ideas and different ways of working
Main duties:
This will be an interesting and varied role with the main duties including, building professional relationships with clients and internal stakeholders by drawing on own experience and utilising all available resources in order to both maintain and potentially improve those relationships and strengthen Mitie's relationship with the clients. Ensuring SLA's / KPI's are delivered. Ensuring that that there is sufficient operational resource to meet the customer requirements.
Person Specification:
-Driven and dynamic individual who constantly evaluates their own performance
-Innovative thinker who is able to evaluate situations and generate ideas for improvements.
-Experienced / natural persuader who is able to influence people in a positive way.
-Experience of leading and motivating a team, preferably within a customer service or helpdesk / call centre or FM environment.
Information Security
-Ensure compliance with Mitie's information security procedures in all activities;
-Proactively identify and report security risks to your manager;
-Report actual and suspected security incidents;
This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Working within Central Government & Defence Operations Helpdesk, in a fast paced and challenging environment you will be providing Facilities Management support and Customer Service 24/7, 365 days per year. You will ensure you motivate and drive your team to deliver and effective service through coaching, mentoring, development and quality management to deliver the exceptional every day. Furthermore, you will be responsible for consistently thinking and acting innovatively to generate ideas and different ways of working
Main duties:
This will be an interesting and varied role with the main duties including, building professional relationships with clients and internal stakeholders by drawing on own experience and utilising all available resources in order to both maintain and potentially improve those relationships and strengthen Mitie's relationship with the clients. Ensuring SLA's / KPI's are delivered. Ensuring that that there is sufficient operational resource to meet the customer requirements.
Person Specification:
-Driven and dynamic individual who constantly evaluates their own performance
-Innovative thinker who is able to evaluate situations and generate ideas for improvements.
-Experienced / natural persuader who is able to influence people in a positive way.
-Experience of leading and motivating a team, preferably within a customer service or helpdesk / call centre or FM environment.
Information Security
-Ensure compliance with Mitie's information security procedures in all activities;
-Proactively identify and report security risks to your manager;
-Report actual and suspected security incidents;
This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.