Senior 3rd Line Support
| Posting date: | 04 April 2024 |
|---|---|
| Salary: | £35,000 to £40,000 per year |
| Hours: | Full time |
| Closing date: | 04 May 2024 |
| Location: | CW4 8DJ |
| Company: | KPI RECRUITING LTD |
| Job type: | Permanent |
| Job reference: | HVD#001-30266 |
Summary
Position: Senior IT Support Specialist, Full-time Permanent
Location: Holmes Chapel – Hybrid. Four days per week in office, Wednesdays remote.
Salary Range: £35,000 - £40,000
Join a dynamic Managed Service Provider (MSP) at the forefront of IT support across the UK. We thrive on teamwork and a commitment to delivering top-notch service to our diverse clientele. As we embark on further growth and enhancement of our services, we're on the lookout for a versatile and knowledgeable Senior IT Support Specialist to join our team either in Holmes Chapel or Westcliff-On-Sea.
What We're Seeking in You:
• Minimum 4 years of experience in IT support and customer service roles
• Proficiency in 3rd line/senior support responsibilities
• Extensive understanding of Microsoft platforms and technologies
• Expertise in Hyper-V and VMware
• Hands-on experience with Ubiquiti UniFi platform and major networking equipment like Netgear, HP, and Cisco
• Familiarity with backup platforms such as Veeam and Datto
• Strong grasp of network infrastructure configuration including IPv4/IPv6, LAN/WAN
• Azure cloud experience
• Working knowledge of Mac OS and CRM systems
• Exposure to Linux
• Professional certifications are a plus
• Prior experience in an MSP environment is advantageous
Your Responsibilities Will Include:
• Executing ICT projects onsite and remotely, encompassing both software and hardware
• Providing 3rd line support for technology-related incidents within defined SLAs
• Maintaining comprehensive and up-to-date support documentation for all infrastructure components
• Taking ownership of issues and ensuring resolution is achieved
• Delivering exceptional customer care and setting high standards for the team
• Managing accurate asset records and liaising with third-party suppliers
• Monitoring and maintaining system environments to ensure availability, performance, and security
• Assisting junior colleagues with IT support tasks, including complex escalations
• Conducting customer training sessions via various mediums
• Effectively multitasking to manage work queues and prioritize tasks to meet SLAs
Benefits:
• Additional leave entitlement
• Casual dress code
• Company-sponsored events
• Comprehensive pension plan
• Health and wellbeing initiatives
• On-site parking facilities
• Referral incentives
• Store discounts
Join us in this exciting opportunity to grow and make a significant impact within our progressive organization. Apply now to be part of our journey!