Administrator | Cambridgeshire and Peterborough NHS Foundation Trust
| Posting date: | 04 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 per annum pro rata |
| Hours: | Part time |
| Closing date: | 04 May 2024 |
| Location: | Cambridgeshire, PE7 8FZ |
| Company: | Cambridgeshire and Peterborough NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 5994494/310-OPAC-5994494 |
Summary
OPAC Administration are recruiting an enthusiastic and motivated Administrator to support the Podiatry service to work in the Peterborough Admin Hub.
The working hours are 32 hours a week. Working pattern will be discussed at interview and can be negotiated, but Fridays is a requirement.
The successful candidate will be providing patient focused administration support to a countywide service covering Cambridge, Fenland, Peterborough & Huntingdon liaising with clinicians and services users to ensure an effective, efficient & streamlined service.
Please do make contact if you would like to discuss the role further.
Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.
• Processing all incoming referrals via various pathways.
• Managing several service specialism waiting lists, ensuring waiting times are met.
• Appointment management of a county wide service, ensuring clinical time is maximised for patient care.
• Call & email handling of patients supporting with requests and queries.
• Supporting 40 multi-disciplinary clinical personnel.
• Working virtually with administration colleagues across the county.
• Re-scheduling appointments at sometimes short notice due to unforeseen circumstances that arise.
• Ensuring processes and procedures are followed as directed by the Trust.
*DVLA have a number of reciprocal arrangements with overseas countries, for further information please visit the DVLA website
The Cambridgeshire & Peterborough Foundation Trust, Older People & Adult Community Administration Services have four Admin Hubs based in Cambourne Cambridge, Hinchingbrooke Business Park Huntingdon, Hampton Peterborough, and Doddington Fenland.
The Administration Services providing administrative, business & project support to the OPAC clinical services of District Nursing, out of hours District Nursing, Community Rehabilitation (Physiotherapy & Occupational Therapy), Mental Health, Diabetes, Podiatry, Respiratory, Neuro Rehab/ESD, Neuro Conditions, Nutrition & Dietetics, Speech & Language Therapy, Tissue Viability, Continence, Heart & Cardiac & Post-Covid.
The main principle of the Admin Hubs is to ensure the provision of a professional and competent service, as well as offering excellent customer care to patients, their families, and colleagues. We aim to do so by ensuring professional leadership, excellent training, development opportunities for admin staff, standardisation & streamlined working.
Please refer to the attached job description and person specification for full details of responsibilities
• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• Answer all telephone calls within the defined timeframe.
• To use effective telephone techniques to healthcare professionals, patients and other agencies in a quick and efficient manner.
• Record information in the chosen software timely and accurately.
• Manage all calls in a controlled and professional manner.
• Deal with difficult callers in a calm and professional manner.
• Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken regarding the Trust Information Governance and Information Security policies.
• Undertake diary management for clinicians and/or managers, as required.
• Organise clinics and associated appointments for clinics, using appropriate systems to manage work.
• Organise team meetings, take, transcribe, and distribute minutes accordingly as required.
• Provide operational support to colleagues.
• Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures.
• Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
• Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers.
• Provide cover as directed by Line Manager for other member of the team in their absence and assist with their workloads as necessary.
Undertake other duties as may be reasonably required commensurate with the grade of the post. Please refer to the attached Job Description and Person Specification for full details of responsibilities.
This advert closes on Thursday 18 Apr 2024