Credit Controller Apprentice (Apprenticeship)
| Posting date: | 04 April 2024 |
|---|---|
| Salary: | £7.21 per hour |
| Hours: | Full time |
| Closing date: | 30 April 2024 |
| Location: | Raunds, Wellingborough, NN9 6RJ |
| Company: | GetMyFirstJob Ltd |
| Job type: | Apprenticeship |
| Job reference: | 248414 |
Summary
For this role, you will:
Check all new trade applications are completed by the customer and depot staff.
Assess information from Credit Agency and approve account limit as necessary.
Provide internal and external customers a polite and professional service.
Direct telephone contact with depots and customers to resolve queries efficiently.
Collect overdue accounts, complying with company policy.
Communicate with team members, team leaders and managers to effect smarter working.
Review and maintain case files as per guidelines.
Ensure new accounts are processed and opened correctly within specified timelines.
All trade applications are processed within agreed SLA’s.
Collect all monies that are overdue and allocate cash as per guidelines.
Making sure all telephone calls are answered within 3 rings.
Ensure designated caseload is worked sufficiently and in accordance with predetermined business and court deadlines.
Abide clear desk policy – leave workstation clean and tidy at the end of the day.
Training
Credit Controller and Collector Apprenticeship Level 2
This credit controller and collector apprenticeship is designed to develop the core knowledge, skills, and behaviours in credit management and collections principles, regulatory requirements, and professional standards, and enable an apprentice to apply these within their everyday role.
It’s a great introduction to a career in credit control for both new employees and existing talent across all sectors and within a range of organisational functions including operations, policy, sales, financial risk and customer relationships.
Our Credit Controller apprenticeship programme integrates two modules of technical training delivered in partnership with the Chartered Institute of Credit management (CICM) to achieve the Certificate in Credit Management. This is a fantastic opportunity to build technical knowledge which is supported by work based experience. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
CICM modules:
Business Communication and Personal Skills.
Credit Control and Collections.
Self-study:
Innovative skills development - To complement the technical training, apprentices receive access to a series of online modules designed to support the development of sector relevant skills at the right time for their job role. Set within the context of familiar financial sector settings, learners are challenged to think about their role and the critical skills they need to develop to have a successful career working in finance.
Microsoft Specialist Skills - Optional modules covering core Microsoft products; online tuition supports learners in preparing for Microsoft accreditations.
An apprenticeship has to be relevant to the job you are undertaking and you must dedicate time to off the job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship.
Qualifications required
GCSE's grades 9/A* - 4/C including Maths and English.
Skills required
knowledge of law, regulations and the business environment.
Technical and interpersonal skills.
Self-motivated and enthusiastic.
Prospects
Real possibility of being offered a full time role on completion of Apprenticeship.
Qualification / Standard : ST0176 Credit controller and collector
Duration 15 months
Check all new trade applications are completed by the customer and depot staff.
Assess information from Credit Agency and approve account limit as necessary.
Provide internal and external customers a polite and professional service.
Direct telephone contact with depots and customers to resolve queries efficiently.
Collect overdue accounts, complying with company policy.
Communicate with team members, team leaders and managers to effect smarter working.
Review and maintain case files as per guidelines.
Ensure new accounts are processed and opened correctly within specified timelines.
All trade applications are processed within agreed SLA’s.
Collect all monies that are overdue and allocate cash as per guidelines.
Making sure all telephone calls are answered within 3 rings.
Ensure designated caseload is worked sufficiently and in accordance with predetermined business and court deadlines.
Abide clear desk policy – leave workstation clean and tidy at the end of the day.
Training
Credit Controller and Collector Apprenticeship Level 2
This credit controller and collector apprenticeship is designed to develop the core knowledge, skills, and behaviours in credit management and collections principles, regulatory requirements, and professional standards, and enable an apprentice to apply these within their everyday role.
It’s a great introduction to a career in credit control for both new employees and existing talent across all sectors and within a range of organisational functions including operations, policy, sales, financial risk and customer relationships.
Our Credit Controller apprenticeship programme integrates two modules of technical training delivered in partnership with the Chartered Institute of Credit management (CICM) to achieve the Certificate in Credit Management. This is a fantastic opportunity to build technical knowledge which is supported by work based experience. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
CICM modules:
Business Communication and Personal Skills.
Credit Control and Collections.
Self-study:
Innovative skills development - To complement the technical training, apprentices receive access to a series of online modules designed to support the development of sector relevant skills at the right time for their job role. Set within the context of familiar financial sector settings, learners are challenged to think about their role and the critical skills they need to develop to have a successful career working in finance.
Microsoft Specialist Skills - Optional modules covering core Microsoft products; online tuition supports learners in preparing for Microsoft accreditations.
An apprenticeship has to be relevant to the job you are undertaking and you must dedicate time to off the job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship.
Qualifications required
GCSE's grades 9/A* - 4/C including Maths and English.
Skills required
knowledge of law, regulations and the business environment.
Technical and interpersonal skills.
Self-motivated and enthusiastic.
Prospects
Real possibility of being offered a full time role on completion of Apprenticeship.
Qualification / Standard : ST0176 Credit controller and collector
Duration 15 months