Customer Support Lead - Tech Company
| Posting date: | 04 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 04 May 2024 |
| Location: | Coventry, West Midlands |
| Company: | Bright Future Recruitment Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
As an established Manager, you will already have a successful track record of leading people and will be known for engaging, motivating and leading by example. You will know the importance of creating a great working culture, not because it sounds good but because you want the best for your team. You have excellent leadership and communication skills and are an innovative thinker, willing to try new approaches and someone who constantly strives to do better. You will have previous experience in a technical environment.
The overall focus of this role is to ensure the delivery on key company KPI’s whilst ensuring the customer journey is effortless and of the highest standard.
KNOWLEDGE, SKILLS AND EXPERIENCE Required:
Leadership experience with a confident attitude
Process improvement, coaching and developing people
Effective and confident in communicating and building relationships at all levels – internaland external stakeholders
Great problem-solving skills
Possess high attention to detail
Educational qualifications to support the ability to analyse data
Excellent written and verbal interpersonal skills with the ability to communicate effectively atall levels of organisation; both internally and with customers
Computer literate (MS office applications specifically; high standard of Excel skills and ERPsystem experiences ideally SAP) Desired:
At least 2 years of experience in a customer service senior role in a busy B2C environment
A hunger and excitement to work for a fast-growing business
An interest in automated service solutions: AI / Chatbot
Experience in an engineering/technology led organisation
A willingness to roll-up sleeves, be flexible, and take responsibility Personal qualities:
A clear and effective communicator
Charismatic with a sense of fun
Desire to succeed and deliver exceptional output
People driven and results orientated
Confident with a strong self-belief and a positive attitude
Problem-solver who takes ownership and will chase down problems to resolutionYou should apply if:
You are a reliable and structured professional and excel in a company where trust and integrity is the key foundation for everything we do
You love rolling up your sleeves to get it done
*
Job Type: Full-time
Salary: £28,000.00-£31,000.00 per year
Benefits:
Company events
Company pension
Schedule:
Monday to Friday
Experience:
Customer Service: 4 years (required)
Work Location: In person
The overall focus of this role is to ensure the delivery on key company KPI’s whilst ensuring the customer journey is effortless and of the highest standard.
KNOWLEDGE, SKILLS AND EXPERIENCE Required:
Leadership experience with a confident attitude
Process improvement, coaching and developing people
Effective and confident in communicating and building relationships at all levels – internaland external stakeholders
Great problem-solving skills
Possess high attention to detail
Educational qualifications to support the ability to analyse data
Excellent written and verbal interpersonal skills with the ability to communicate effectively atall levels of organisation; both internally and with customers
Computer literate (MS office applications specifically; high standard of Excel skills and ERPsystem experiences ideally SAP) Desired:
At least 2 years of experience in a customer service senior role in a busy B2C environment
A hunger and excitement to work for a fast-growing business
An interest in automated service solutions: AI / Chatbot
Experience in an engineering/technology led organisation
A willingness to roll-up sleeves, be flexible, and take responsibility Personal qualities:
A clear and effective communicator
Charismatic with a sense of fun
Desire to succeed and deliver exceptional output
People driven and results orientated
Confident with a strong self-belief and a positive attitude
Problem-solver who takes ownership and will chase down problems to resolutionYou should apply if:
You are a reliable and structured professional and excel in a company where trust and integrity is the key foundation for everything we do
You love rolling up your sleeves to get it done
*
Job Type: Full-time
Salary: £28,000.00-£31,000.00 per year
Benefits:
Company events
Company pension
Schedule:
Monday to Friday
Experience:
Customer Service: 4 years (required)
Work Location: In person