Tenancy Officer - Housing Need
| Posting date: | 04 April 2024 |
|---|---|
| Salary: | £20.92 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 03 May 2024 |
| Location: | CROYDON, LONDON, CR0 1EA |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Croydon 7948-1 |
Summary
What's involved with this role:
Interim Tenancy Officer - Housing Need
Reference no: Croydon 7948-1
Pay Rate: £20.92 per hour PAYE
36 Monday – Friday, normal working hours
This opening assignment is for 6 months
City: CROYDON, LONDON
Basic DBS disclosure required
Have personal commitment and responsibility for providing a highly customer-focused and high quality estate management service to a designated "patch" of Council tenants and leaseholders.
Key Responsibilities:
Neighbourhood Management - Dealing with ASB
Occupancy checks,
New tenant visits
Estate Inspections
Neighbour disputes
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
**Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you!) – please give full details within your CV document.
Knowledge:
Knowledge of the statutory and case law framework within which the estate management service works.
Experience:
Experience of providing a highly customer-focused housing estate management service within a social housing organisation.
Skills & Abilities:
Excellent oral and written communication skills.
Able to demonstrate a high degree of personal responsibility in dealing decisively and promptly with issues affecting tenants and resolving them as soon as possible.
Able to demonstrate a high level of personal commitment to the customers living on your patch, going out of your way to deal with issues affecting them, whilst developing a service that respond to their needs.
Able to use appropriate questions, listening carefully to customers, in order to fully understand their needs and the issues affecting them, building rapport and trust.
Able to manage a varied and demanding workload, consistently producing high quality work that meets the standards set for the service.
ALD
1
Job Ref: Croydon 7948-1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.