Court Funds Office Team Member
| Posting date: | 17 April 2024 |
|---|---|
| Salary: | £11.44 to £12.00 per hour |
| Hours: | Full time |
| Closing date: | 01 May 2024 |
| Location: | Glasgow, Glasgow, G2 8JX |
| Company: | Manpower UK Limited |
| Job type: | Temporary |
| Job reference: | CourtFundsApril24_1712158471 |
Summary
Join our Court Funds Office Team!
Pay - £11.44 per hour and after 12 weeks this will rise to £12 per hour.
- The role is full-time (37 hour per week).
- This role is office-based role in 60 York St, Glasgow, G2 8JX
We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Court Funds Team Member.
In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.
The role is full-time (37 hours per week). Shift Pattern to cover the following working hours: Monday-Thursday 8-6 (7.5-hour days), Friday 8-5 (7-hour days).
What we offer:
As a valued employee of the Manpower, you'll have access to a range of amazing benefits;
- We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12-week arrangement.
- Staff discounts (range of lifestyle goods and services)
- Pension contribution
- Personal Accident Insurance
- Eye care vouchers
- Referral Schemes
- Save-As-You-Earn-Scheme
- MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through Power-You training portal)
What we are looking for:
- NS&I customers deserve and expect a rich and consistent customer experience across all communication mediums. As an NS&I Team Member, you'll be delivering a consistently high level of service to the NS&I customers.
- A CFO Team Member is someone that has a positive approach and a can-do attitude. You'll need to be open to change and not be afraid to take on challenges.
- The CFO Team Member role requires flexibility and a need to adapt between fulfilling customer support work and dealing with incoming calls, when required.
- Accuracy and attention to detail is required when processing back-office work, and the ability to handle a variety of incoming back-office work and to identify where a case is out with their capability.
- The role works within a fast paced and challenging environment that has the customer at the very heart of everything we do.
- You'll need to demonstrate flexibility in your thinking and be able to adapt to new situations including those outside your own area.
Role Responsibilities:
- Service Delivery: Deliver customer query resolution across several customer contact channels; consistently meeting performance indicators in accuracy and timeliness
- Performance management: Actively engage in training, coaching and performance management. Displaying the skills and behaviors required to be truly customer centric.
- Team spirit and wellbeing: Proactively support company initiatives around staff wellbeing.
- Communication and Engagement: Be clear & concise in written, verbal and email communication.
- Problem solving and Transformation: Record and act as appropriate on customer feedback and trends. Proactively support the transformation and change activities to support contractual requirements around making NS&I easier to do business with.
- Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.
- Industry awards: Support the maintenance of all relevant Industry standards (ISO, IIP, CCA etc.).
If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!
Apply now!