Customer Service Specialist - Product Line Parts
| Posting date: | 03 April 2024 |
|---|---|
| Salary: | £28,200.00 per year |
| Hours: | Full time |
| Closing date: | 03 May 2024 |
| Location: | Hayes, London, UB3 1HP |
| Company: | Carbon60 |
| Job type: | Permanent |
| Job reference: | BBBH142507_1712142585 |
Summary
Carbon60 are proud to be partnering with Lufthansa Technik Landing Gear Services to recruit for a Customer Service Specialist (Product Line Parts) within the Product Line Pats department. Lufthansa Technik are a global leading provider of maintenance, repair, and overhaul services for the civil aviation industry.
This Customer Service Specialist (Product Line Parts) position is on a permanent basis and has become available due to continued growth and expansion. The successful candidate is the first point of contact for operational topics regarding the external customer; making sure they are supported and up to date with their purchased landing gear process.
Role Responsibilities will include:
- Own and manage Customer Service & Component Sale email inboxes for Product Line Parts.
- Be primary point of contact between internal and external customers for Business Projects.
- Ensure customer quotes are accurate, they are prepared, sent to customers and followed-up on a prompt
- and timely basis.
- Check customer orders for compliance with customer contracts and Business Project expectations and
- communicate deviations to the affected stakeholders.
- Perform daily routine customer follow up regarding their existing Business Projects.
- Update and maintain database systems and quote logs.
- Analyse customer complaints and provide appropriate actions.
- Develop and maintain external customer relationship, organize customer meetings and customer visits.
- Take initiatives for process improvements.
- Perform other duties as required by business needs.
- All duties shall be undertaken in compliance with Safety and Environmental Regulations and Company Procedures.
Skills and Experience required:
- Must have strong written and oral communication skills
- Can read and understand customer contracts / specification and put in place action plans
- for contract adherence.
- Good IT skills with the use of standard Microsoft packages. Proven experience of using MRP / ERP &
- Data systems (such as SAP / AMOS etc.).
- Experience of multi-tasking and relationship building skills.
- Self-motivated with strong, adaptable, consultative selling skills.
- Representational abilities in terms of corporate/commercial awareness - face to face contact.
- Ability to work under pressure and to tight deadlines.
- Analytical and flexible approach to work.
- Basic understanding of different cultures
Why Lufthansa Technik Landing Gear Services? Here are some of their benefits and rewards:
- Competitive Salary Package
- Discretionary Bonus Scheme
- Discounted Flight Benefits
- Reduced Gym memberships Retail and Hotel Discounts
- Seasonal Company Events
Day shift with some overtime starting earlier or finishing later to adhere to customer business working hours.
From £28,200 salary.
If you are interested in the role and want some more information, please contact Becky on 01329 745 931 or email
Interviews are being held shortly.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.