Customer Service Assistant
| Posting date: | 03 April 2024 |
|---|---|
| Salary: | £23,000.0 per year |
| Additional salary information: | £23,000 per annum |
| Hours: | Full time |
| Closing date: | 03 May 2024 |
| Location: | Carlisle, Cumbria, CA1 2UY |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4536855_1712135838 |
Summary
Your new company
My client is a leading agricultural organisation providing people, products and services to help communities succeed. They are currently recruiting for a Customer Service Assistant due to internal progression.
Your new role
Working in the busy customer service department, you will be part of a small and welcoming team driving to achieve excellent service by understanding customer needs, providing recommendations and delivering solutions.
Working hours: Mon-Fri 8:30-17:00
Duties:
- Provide advice and information with integrity.
- Monitoring a joint email inbox.
- Responding to email enquiries including receiving and processing orders.
- Contact external suppliers.
- Take card payments over the phone.
- Act on customer feedback to improve and adapt.
What you'll need to succeed
- Previous experience in both a customer service and an office-based role.
- Excellent attention to detail and the ability to multitask.
- Confident using IT, including knowledge of Word, Excel and Outlook.
- Ability to adopt a flexible approach to work and be able to adapt to unexpected demands.
What you'll get in return
- Full training including product knowledge training.
- 33 days holiday (including bank holidays).
- Opportunity to progress in other areas of the business.
- Access to an employee assistance programme offering health and wellbeing advice.
- Cycle to work scheme.
- Staff discounts on selected products.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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