Customer Service Adviser
| Posting date: | 03 April 2024 |
|---|---|
| Salary: | £23,410 to £24,897.86 per year |
| Hours: | Full time |
| Closing date: | 03 May 2024 |
| Location: | Barnstaple, Devon |
| Company: | Blue Octopus Recruitment Limited |
| Job type: | Permanent |
| Job reference: | NDHR172585 |
Summary
Role: Customer Service Adviser
Location: Barnstaple
Salary:£23,410 - £24,897.86 (FTE) per annum depending on experience
Two positions:
Hours: Full Time - 37 hours per week – permanent
Part Time – 22.2 hours per week – fixed term contract (9-12 months maternity cover)
The Role
As a member of the Customer Care Team you will be the first point of contact for customers, ensuring queries (whether by phone, in person, or in writing) are dealt with in a positive, professional and helpful manner. You will be responsible for resolving issues or effectively signposting customers to specialist teams and partner agencies and giving informed guidance on a variety of North Devon Homes services including estate management, repairs, rent enquiries and other housing related matters.
The main responsibilities of the role are:
To provide our customers with a “one-stop shop” service, endeavouring to resolve their enquiry at a first point of contact
To pro-actively seek solutions to customer enquiries by communicating with colleagues and contractors
To use a range of IT packages, ensuring all customer enquiries are fully and accurately recorded
The ability to remain calm and “diffuse the situation” whilst dealing with a wide range of enquiries.
About You
You will have a passion for helping people and the ability to stay calm in a crisis
You will be able to tactfully deal with a wide range of customers
You will have experience in providing advice and the ability to offer practical solutions to customer enquiries
You will have experience of working in front line customer service
You will be a good problem solver and innovative thinker.
Benefits
27 days holiday plus bank holidays
7% Employer contribution Pension
Cash Plan of up to £1400 per year
Employee Assistance Programme (EAP)
Health & Wellbeing Support
Family Friendly Policies
Cycle to Work Scheme
Tech Scheme
Refer a Friend Scheme
The successful candidate will be required to complete a Basic DBS check.
Closing date: Monday, 15 April 2024 – 09:00
Interviews: Thursday, 18 April 2024
Applications must include a completed North Devon Homes application form and supporting statement and CV.
For more information, please visit www.ndh-ltd.co.uk. Please clearly state on your application which post you are applying for.
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.
Location: Barnstaple
Salary:£23,410 - £24,897.86 (FTE) per annum depending on experience
Two positions:
Hours: Full Time - 37 hours per week – permanent
Part Time – 22.2 hours per week – fixed term contract (9-12 months maternity cover)
The Role
As a member of the Customer Care Team you will be the first point of contact for customers, ensuring queries (whether by phone, in person, or in writing) are dealt with in a positive, professional and helpful manner. You will be responsible for resolving issues or effectively signposting customers to specialist teams and partner agencies and giving informed guidance on a variety of North Devon Homes services including estate management, repairs, rent enquiries and other housing related matters.
The main responsibilities of the role are:
To provide our customers with a “one-stop shop” service, endeavouring to resolve their enquiry at a first point of contact
To pro-actively seek solutions to customer enquiries by communicating with colleagues and contractors
To use a range of IT packages, ensuring all customer enquiries are fully and accurately recorded
The ability to remain calm and “diffuse the situation” whilst dealing with a wide range of enquiries.
About You
You will have a passion for helping people and the ability to stay calm in a crisis
You will be able to tactfully deal with a wide range of customers
You will have experience in providing advice and the ability to offer practical solutions to customer enquiries
You will have experience of working in front line customer service
You will be a good problem solver and innovative thinker.
Benefits
27 days holiday plus bank holidays
7% Employer contribution Pension
Cash Plan of up to £1400 per year
Employee Assistance Programme (EAP)
Health & Wellbeing Support
Family Friendly Policies
Cycle to Work Scheme
Tech Scheme
Refer a Friend Scheme
The successful candidate will be required to complete a Basic DBS check.
Closing date: Monday, 15 April 2024 – 09:00
Interviews: Thursday, 18 April 2024
Applications must include a completed North Devon Homes application form and supporting statement and CV.
For more information, please visit www.ndh-ltd.co.uk. Please clearly state on your application which post you are applying for.
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.