Mobile Onsite Desktop Support Engineer
| Posting date: | 03 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 03 May 2024 |
| Location: | HA9 0FJ |
| Remote working: | On-site only |
| Company: | Capita plc |
| Job type: | Permanent |
| Job reference: | 10095432-422842 |
Summary
The EUS Engineer works as part of a large team providing support to internal Capita customers or to external clients. The role includes taking ownership and responsibility of queries, incidents and service requests, changes assigned to the Desktop support queues and following departmental and Capita procedures for fault resolution. What you will be doing:
• Taking ownership and responsibility of queries, incidents and service requests, changes assigned to the Desktop support queues and following departmental and Capita procedures for fault resolution
• Completing approved work requests accurately within the agreed SLA
• Performing administration of software distribution, desktop security and remote support tools and utilities
• Installing, configuring, and ensuring the on-going usability of desktop computers, peripheral equipment and software
• Performing general preventative and remedial maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Providing user data and application recovery
• Using diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software
• Maintaining awareness of current processes, updates and other information through regular team communication.
• Familiarising users on basic software, hardware, and peripheral device operation
• Working with vendor support contacts to resolve technical issues within the desktop environment
• Escalating issues to the relevant person/team, when appropriate, to resolve issues within SLA
• Performing work in compliance within specified warranty requirements and liaising with warranty suppliers to effect repairs
What we are looking for:
• Service Desk/Customer Service roles
• Planning and implementation of Windows 10 deployments/migrations.
• Experience with deployments using SCCM or Intune
• Remote support and troubleshooting
• SLA management, metrics and reporting
• Incident, problem, change, service request and major incident management processes
• Working to an ITIL framework
• Desktop/Laptop recovery and hardware maintenance
About Capita Technology and Software Solutions:
We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services - from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.
TSS is right at the heart of Capita, as we work to create a technology-led organisation. You'll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Proud member of the Disability Confident employer scheme