Credit Controller
| Posting date: | 02 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,000 - £30,000 per year |
| Hours: | Full time |
| Closing date: | 02 May 2024 |
| Location: | Manchester, M1 |
| Company: | urbanbubble |
| Job type: | Contract |
| Job reference: | 2298 |
Summary
Role overview
Are you someone who is super organised, has great attention to detail and is a strong communicator? This might just be the role
for you!
Our Credit Controller will provide crucial support to the Residential Team, by being responsible for billing, recovering services
charges for a portfolio of sites under our management, reviewing accounts and keeping the system up to date!
This is a fixed term contract for 6 months.
If a career in Finance is your goal and you are looking to progress further, and you believe you have got the necessary skills and
experience apply now to be apart of an organisation which supports growth and places our people should be at the heart of all our
decisions!
What do we offer?
* Hybrid working policy
* We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday,
enhanced sick pay, study support and much much more.
* We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub!
What will you do?
* Deliver a first class service to the Property Management team, Finance team and our customers/tenants - being the main point of
contact for all Billing and Credit Control queries
* Be responsible for the billing and collection of service charges (and Ground Rent) to leaseholders in accordance with the lease
provisions for each property and within ARMA-Q guidelines.
* Ensure customers pay within their agreed payment terms, chasing payments and debt by phone and email.
* Coordinate Monthly/Quarterly Debt Collection meetings with Property Manager’s to ensure that all debts are collected in a
timely manner and information is shared between all parties
* Take responsibility for the client relationships with Solicitors and third party debt collection agents, liaising on a regular
basis to maximise the debt collection procedure, and to minimise the level of aged debt.
* Communicate with leaseholders when necessary by e-mail, phone and letter in a professional manner, following all queries
through to resolution (or escalating as appropriate).
* Ensure customer queries / disputes are investigated and resolved quickly and efficiently.
* Provide KPI information on a regular basis, using Qube and working with third parties where necessary.
* Meet cash collection and DSO monthly targets
What we are looking for?
* Previous residential debt collection experience required
* Experience of working as part of a finance team
* Experience in a fast paced and dynamic environment
* Excellent communication skills and attention to detail
* Highly enthusiastic and looking to progress and develop in the role
* Ability to work on own initiative and manage own workload to strict deadlines
* Great customer service skills
* Good time management and organisational skills
* Excellent Excel skills
Desirable
* AAT (or willingness to work towards)
We’re not your usual property company. We’re the North West’s leading property managing agent. At urbanbubble, we’re redefining
the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers
outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious,
resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your
true potential. So, what do you say – interested?
Apply now to join a fantastic organisation that truly believes that our people should be at the heart of all our decisions.
urbanbubble requires people who are professional, hardworking, innovative, and passionate; who are effective in their roles, and
who truly engage with the customer.
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during
the recruitment process.
Are you someone who is super organised, has great attention to detail and is a strong communicator? This might just be the role
for you!
Our Credit Controller will provide crucial support to the Residential Team, by being responsible for billing, recovering services
charges for a portfolio of sites under our management, reviewing accounts and keeping the system up to date!
This is a fixed term contract for 6 months.
If a career in Finance is your goal and you are looking to progress further, and you believe you have got the necessary skills and
experience apply now to be apart of an organisation which supports growth and places our people should be at the heart of all our
decisions!
What do we offer?
* Hybrid working policy
* We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday,
enhanced sick pay, study support and much much more.
* We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub!
What will you do?
* Deliver a first class service to the Property Management team, Finance team and our customers/tenants - being the main point of
contact for all Billing and Credit Control queries
* Be responsible for the billing and collection of service charges (and Ground Rent) to leaseholders in accordance with the lease
provisions for each property and within ARMA-Q guidelines.
* Ensure customers pay within their agreed payment terms, chasing payments and debt by phone and email.
* Coordinate Monthly/Quarterly Debt Collection meetings with Property Manager’s to ensure that all debts are collected in a
timely manner and information is shared between all parties
* Take responsibility for the client relationships with Solicitors and third party debt collection agents, liaising on a regular
basis to maximise the debt collection procedure, and to minimise the level of aged debt.
* Communicate with leaseholders when necessary by e-mail, phone and letter in a professional manner, following all queries
through to resolution (or escalating as appropriate).
* Ensure customer queries / disputes are investigated and resolved quickly and efficiently.
* Provide KPI information on a regular basis, using Qube and working with third parties where necessary.
* Meet cash collection and DSO monthly targets
What we are looking for?
* Previous residential debt collection experience required
* Experience of working as part of a finance team
* Experience in a fast paced and dynamic environment
* Excellent communication skills and attention to detail
* Highly enthusiastic and looking to progress and develop in the role
* Ability to work on own initiative and manage own workload to strict deadlines
* Great customer service skills
* Good time management and organisational skills
* Excellent Excel skills
Desirable
* AAT (or willingness to work towards)
We’re not your usual property company. We’re the North West’s leading property managing agent. At urbanbubble, we’re redefining
the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers
outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious,
resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your
true potential. So, what do you say – interested?
Apply now to join a fantastic organisation that truly believes that our people should be at the heart of all our decisions.
urbanbubble requires people who are professional, hardworking, innovative, and passionate; who are effective in their roles, and
who truly engage with the customer.
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during
the recruitment process.