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Wellness Float Support Assistant

Job details
Posting date: 02 April 2024
Salary: Not specified
Additional salary information: Free Floats and a reward referral scheme in place; attending yoga classes free; other workshops free.
Hours: Part time
Closing date: 02 May 2024
Location: AB22 8FD
Company: Urban Wellness Float
Job type: Contract
Job reference: dwp-001

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Summary

Job Purpose:

To support Urban Wellness Float (Floatation Therapy) in day-to-day operations. With appropriate training, become involved in meeting and greeting Float clients prior to their Float session. Then once the client has left, undertake the cleaning procedure following written guidelines.
Working on the IT system, checking client information prior to arrival.
Provide support activity on the different website and social media platforms for Urban Wellness Hub, if time allows.

Responsibilities/duties:

The success applicant will quickly transition into a role where they work independently of any supervision or monitoring. For example, the meeting and greeting of customers in a well-rehearsed manner.
• Assisting in the opening and closing of the Hub and Float room following written procedures already in place
• Monitoring the scheduling system and taking appropriate action regarding customer bookings, arrivals and departures and other activities required to make the experience for the customer as smooth and as relaxing an experience as possible.
• Sanitisation and cleaning the Float Room and changing area.
• Keeping work areas, kitchen, floors, hallway, lobby and restrooms clean and tidy.
• Answering customer phone call and emails, dealing with enquiries, providing information as required to customers.

Essential or Desirable qualities:

• Must have a positive personality and consider yourself a people person, as you will be working with people coming in to float from all walks of life
• Good engaging people-facing skills and ability to listen to people’s comments.
• Good time-keeping is an absolute must have.
• Familiarity of, and using Apps and other software products, would be great
• Strong attention to detail is essential.
• Ability to work evenings and/or weekends.
• Feel comfortable to work within a small team.
• Casual attire and must be presentable at all times to work with customers.
• Branded polo shirts and jacket will be provided.

This is part time work up to 10 hours per week.

Interest in health and/or wellbeing a nice to have on your side too :>)
Absolute must - is ability to work a couple of evenings and/or at weekends. Weekends would be after 1pm on Saturday and every 3rd Sunday.

Benefits include: Free floats; yoga classes free; free workshop attendance (subject to conditions); Float Referral Scheme - earn floats to provide as gift to family or friends.

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